Thunderbird Community Forum

I am using microsoft Exchange 2019 CU13 Nov23SU I use Thunderbird mailbox client Version 128.2.0esr | Released September 4, 2024 OS server 2019 server 1809 17763.6189

I use the imap protocol.

And during folder transfer, deletion or renaming, phantom folders are created. If I install this mailbox on another computer, the phantom folders are loaded.

There are no such problems with Outlook. Can anyone tell me what to do about this? (if i use protocol mapi) In web mail i too not see fhantom folder

I just upgraded to 128.2.2esr and cannot receive or send messages after the update. I have restarted the computer and tried again - still nothing. I'm unable to use a tool that is critical for my daily needs.

Trying to send just says "Connected" or "Sending" but never completes. Worked fine before the update which was just in the past hour or so.

Same issues with downloading new email or sending email for all accounts. :(

Anyone else having problems? Ideas?

Thank you!

since 8/22/24 I have been unable to send email from one of my personal domains. Same install of T-Bird successfully sends SMTP via Gmail and my other domains.

I receive the error shown in the first photo below. Sending of the message failed. An error occurred while sending mail. Outgoing server (SMTP) error. The server responded: us2.outbound.mailhostbox.com ESMTP not accepting connections.

I have been back and forth with the domain tech support. Here are the email content (parsed for easy reading)

Me > I am having difficulty sending email. > I can POP email without issue. > I am using the most recent version of Thunderbird; version 128.2.0esr (64-bit) > When I send (with or without an attachment) I get the following error: error as shown above > I have never seen this error before and cannot find it in your knowledgebase files. > My SMTP settings: > > server name: smtp.drachenfelspress.com > Port: 587 > Connection security: None > Authentication method: Password; transmitted insecurely > User Name: mcaputo@drachenfelspress.com

Tech: If you are able to download emails from our server but unable to send out emails through the same, then it is likely that your Internet service provider is blocking port 25 on your local network. For such ISPs, you must use their SMTP server to send out mails on their network. Customer Support - TH

WELL Since I was using 587 that didn't help at all.

ME the error says YOUR server, "US2.outbound.mailhostbox.com ESMTP not accepting connections." This is YOUR error, not my ISP. I was using port 587, my ISP does not block port 25.

Tech try non-SSL using the following: STARTTLS Auth Normal change server name to smtp.<yourdomain>.com

Me No change

Tech Try reducing TLS version back to 1.0

Me No difference. Restored TLS 1.3

Tech return to the mailhostbox.com server Port 587 STARTTLS Normal full username

ME ok, no difference. That is where we started, didn't work then, doesn't work now. (second photo)

Tech Try port 25

ME Same results

Tech <resets my password>

Me Did you reset my password overnight?

Tech To investigate the issue, we needed to reset the password for mcaputo@drachenfelspress.com, to enable us to configure the Thunderbird email client on our end. The temporary password is "Se!!P)iqk2" We have successfully created a Thunderbird account and were able to send emails through it without any complications. The configurations we utilized are displayed in the screenshot provided below: us2.outbound.mailhostbox.com Port 587 STARTTLS Normal full username

Then change your password.

Me I appreciate your response. HOWEVER the issue remains.

Tech We have already replied to you on this matter.

ME Tried sending on port 465 and it indicated "sending" but hung there. Using Telnet I am able to access the us2.smtp.mailhostbox.com on port 587 but I cannot trigger an AUTH login through TELNET. (see CMD screenshot below)

Tech What is your IP address?

ME It is not static, but today's is (IP address at the time given)

Tech We have done further testing by setting the ThunderBird email client for mcaputo@drachenfelspress.com to both SSL and Non SSL connections. We can see both the implementations being fetched correctly without any issues. <provides two sets of POP and IMAP settings>

ME I can POP successfully, have always been able to. Problem is with SMTP, outbound mail.

Tech Provides two incomplete setting combinations: us2.smtp.mailboxhost.com port 587 smtp.drachenfelspress.com port 25 Upon using any of the two implementations, SSL or Non SSL as configured above, there should be no issues in setting up the email client.

The SMTP and IMAP passwords (if asked any) will be the same as your current email account password.

We are unable to replicate the issue you mentioned. Customer Support - TH

ME I am unable to replicate your success. I still cannot SEND email.

Tech We have rechecked and can confirm that we are able to setup the email client on the latest version of thunderbird i.e 128.2.1 as well using the same IMAP settings as shared in previous email. We are afraid that we are unable to replicate the issue you are reporting after numerous tests from our end. As a suggestion, could you try to connect to your mail account from a different network or ISP? Customer Support - TH

ME Again, IMAP is not used on this account the issue is with OUTGOING mail. Tried both SSL and non-SSL settings for drachenfelspress.com outgoing mail will not send.

That's ALL I have right now. I am going out right now to try to send email from a laptop with a fresh t-bird install while sitting in a McDonalds on their wifi...

Help?

I can see the headers & senders etc. of the emails I recieved today, but when I open them, the content is missing. All I can see is some stuff I don't understand (content type, MIME-Version etc.) and the signature of an unrelated mailing list. Yesterday's mails are fine, but every email I recieved today has the same content (see attached image). Any idea what has happened? is this something that the owner of the mailing list needs to fix?

For several days now, gmail is coming in to Thunderbird and messages seem "blank" in terms of From/To, and the message body only shows this text:

--=_MailMate_8F7C2235-70BE-4FB4-B7EE-D2C7F4F76F61_=--

Today, this is happening with several messages at this moment. I have not been able to figure out a pattern, or if/when the message begins to display properly. I re-started Thunderbird in Troubleshooting mode, and the messages display in the same way. That is, the bug remains in Troubleshooting mode. I can even use the Quick Filter and search the "Body" of messages for _MailMate and Thunderbird returns the "correct" results -- 10 emails in this strange "state."

If I go into gmail.com, I can see the messages just fine. Here is the body of the above email, in this case, an emergency alert message from the city where I live:

Delivered-To: postiffm@gmail.com Received: by 2002:a05:6a10:d1cd:b0:586:a6e1:868a with SMTP id m13csp984931pxv;

       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

X-Google-Smtp-Source: AGHT+IHaNsItsI2+jnV2L6eGhkuEp93RplXofk8rhXW0EJ2H9IX9UdndOzda9BeNCRLB3tArg0Y/ X-Received: by 2002:a05:6902:240d:b0:e20:2031:c866 with SMTP id 3f1490d57ef6-e202031c8e1mr2299622276.56.1726678870279;

       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1726678870; cv=none;

       d=google.com; s=arc-20240605;
       b=As5cCXCVY8C4QNoim/Zfa8w1LMUp7s7jwTRkAYb49AbBYTOgdMBEOgDWWHTR7h/oJH
        M6CbvsElriTZkq1ZcuazWq5lFsyAg/vpYDbEh+g1pUCUZ5PLK18+rnKF1s5rmUl8uoha
        A69cwFOZ9yXB6mxcWIy77Iw4arojJVEbb9V859/yvuVuxcug8f8jJQDBkSPJFMVOAaTK
        xVP8+SzDpuw09KjoBzt+9eBNYZ3eu9GOX9yEUuxi6SwT0nd+AWfjDsMXvYMYThiEcqMC
        lpxzS3r4B6evJZ7qBeRgTcPdHzUN1XC8MQLMrdKiA4EWPySYdjJVMOrN/2gAlmEDyYe/
        w6og==

ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;

       h=importance:mime-version:subject:message-id:to:reply-to:from:date
        :dkim-signature;
       bh=YOlXNQf5Pxr6y3/oUZ6TWYph7Y9vlVkfPSNWsCrtH9Q=;
       fh=t6EIjaBAbq7jdMWw1tKW+ltt5Bh4JA8n4CiMtcOejzk=;
       b=Nou3xK0/p//+4WpaG1B/6vC7v7huaDZKAWKbHKewuWnM2Q9bBImepyUM0eEhokHcW1
        cwZ1cfHotl3DyKFCaNd8Ekhc0x+qovo/YPZ1QEra2nnfT81KbF8XpAiIykGP5O3EP6ek
        e7aJ9dSbn+9zW0k6DOzCq12FEpO8oBtcOqiM7PKsoh7q6y5QhfNUMxRL4Or+0fReI5DS
        rq4V/d5m+fqmSg/B0nqv3yavk6qy0RYVRtAxvG7CNpGZyCNJk7dapchHYf7hpY5iXts7
        wYSYXz7pm4WpyCjxM76kDiD7AJk1jJvnI75pnHpETyk9kpj8T6cYSv3WfG4kTQzigz55
        H3aQ==;
       dara=google.com

ARC-Authentication-Results: i=1; mx.google.com;

      dkim=pass header.i=@everbridge.net header.s=20190507 header.b=pV6CcQPr;
      spf=pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) smtp.mailfrom=noreply@everbridge.net;
      dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=everbridge.net

Return-Path: <noreply@everbridge.net> Received: from smtp04-e2.everbridge.net (smtp04-e2.everbridge.net. [3.21.23.140])

       by mx.google.com with ESMTPS id 3f1490d57ef6-e1dc13f337esi5815680276.740.2024.09.18.10.01.09
       for <postiffm@gmail.com>
       (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

Received-SPF: pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) client-ip=3.21.23.140; Authentication-Results: mx.google.com;

      dkim=pass header.i=@everbridge.net header.s=20190507 header.b=pV6CcQPr;
      spf=pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) smtp.mailfrom=noreply@everbridge.net;
      dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=everbridge.net

Received: from ne01-nconn-email-prod-us-deployment-6b68468f9f-w82lv (ip-10-220-23-178.us-east-2.compute.internal [10.220.23.178]) by smtp04-e2.everbridge.net (Postfix) with ESMTP id 91B9F802A81 for <postiffm@gmail.com>; Wed, 18 Sep 2024 17:01:09 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=everbridge.net; s=20190507; t=1726678869; bh=YOlXNQf5Pxr6y3/oUZ6TWYph7Y9vlVkfPSNWsCrtH9Q=; h=Date:From:Reply-To:To:Subject; b=pV6CcQPr7QhijQwRAvV7/xhTmPZlMYmZe1pnV++h1euvRPT2fXOMrTwmI1uxuN7Ja u/q/12NOi/946JxSe/shWIFajv6B3oMnaXAcvsn3m5DDpMepoCIsIfIdhRWxH/vVML z+AS78NM+rQsVhwxvi7MOgXkKdYnrLJTTAvEB9BBfPpS9BRp2NVC7MyXaAYeZxMHOL 9ktGWEjQbP0BxsMLWm4QbK/GDmk79qoBuSZEk4QxWPfzR85CldyG4edz+tXpFJSH6J uuisKFV6q3j6Ti3lWXnJ39xsy1SVD5tNlfS3NAG2me0V9OfQGC9lVfhCTyXnPF6A5q CwDXTHQJ9RAkQ== Date: Wed, 18 Sep 2024 17:01:09 +0000 (UTC) From: City of Ann Arbor <noreply@everbridge.net> Reply-To: City of Ann Arbor <conf-66eb074e45f807406f5536b8-66eb074c93cc733b009a4999@smtpic-ne.prd1.everbridge.net> To: "postiffm@gmail.com" <postiffm@gmail.com> Message-ID: <1970252561.12856181.1726678869677@ne01-nconn-email-prod-us-deployment-6b68468f9f-w82lv> Subject: A2 Emergency Alert: Test MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_12856121_59620386.1726678869467" X-Priority: 1 Importance: High

Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit

       
       
        
            <meta charset="UTF-8">
            <title>A2 Emergency Alert: Test</title>
        

        
        
        

            

            
            
            
            

                
 <style>body {font-family: 'arial'}</style>
A2 Emergency Alert: Test

This is a test of the A2 Emergency Alert System. This is only a test. Thank you.



                

                
            
            
            
            

                If you would like to update the way you receive these notifications, please log in to the Washtenaw County Alert Portal. 
        
        
        
        

PDF attachments to emails are sometimes corrupt. They are not displayed when the email is opened (only a blue line is shown); after they are saved they cannot be opened (Adobe and also EDGE give a message that the file is damaged). The same attachments can be opened and saved correctly using the free Outlook application from Windows. I noticed the problem this month. The installed version of Thunderbird is Thunderbird 128.2.2 esr - but the problem also existed with version 128.2.1.

My Thunderbird randomly stops checking for email messages, and will not even check when I click 'check' (the cloud). I have to dismiss Thunderbird and restart it.

My e-mailadrees is alois.hufkens@skynet.be I get continously the message , I translate because the message is in Dutch, "Enter your password for fd045290 on pop.skynet.be". Can anybody help me? My phone is [edited phone# from public community support forum]

Hi, I used to run TB sync together with the CalDAV provider addon. I host a nextcloud instance in wich Ihave created some of my own calendars and some calendars wich are hosted in ical format on several servers. Before the update to native CalDAV and on my other devices, I am able to sync with all my calendars. On the new version of TB however, I only see the calendars actually created on the nextcloud instance. Is there a setting I am missing or is this feature just not implemented. Bets Regards

Hello, I have had to re-install Thunderbird after a disastrous upgrade to a more recent macOS, and subsequent downgrade. I thought that all my information would be preserved in the various Time Machine backups that I have made. However, all of my local folders containing 18 years' of email correspondece have disappeared. I can only view emails which are stored on the remote IMAP server. Any assistance would be greatly appreciated. Kind regards, John.

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Settings, in Thunderbird, from C: to D:, and note that any new mail is indeed now appearing there along with those already transferred. This move could save me a valuable 6 gig of space, and more in the future, however, I am unable to remove that original Thunderbird folder entirely, notably I am unable to remove the contents of the Profiles folder, as it is still linked to the application. Notably with cookies.sqlite, cookies.sqlite-shm, store.json, mozlz4, aborted-session-ping and many others, which I note some have continued to be updated. I have been unable to find any other settings in Thunderbird referring to Drive C:, other than those in Server Settings.

I could presume that if I installed another version of Thunderbird on Drive D: and maybe moved those existing contents of the Thunderbird folder on C: onto Drive D:, and made those numerous settings changes to the App it could work. But I ask is there an easier way to complete this move? How can I complete this transition of Thunderbird from Drive C: to Drive D:?

Hello,

I can't receive new emails on my Thunderbird account because every time I try to refresh my inbox, I get this message:

‘An error has occurred while saving your messages. Make sure that the file system gives you write rights and that you have enough free disk space to copy the inbox’.

No problem with webmail.

We have another computer in the office connected to Thunderbird that receives all our emails. All the settings are the same, except that we haven't updated Thundebird.

We use a POP system.

Thank you for your feedback!

When I logged on this morning and opened Thunderbird, it downloaded headers of messages but when I opened them there was no sender or content, just a code _005_BN8PR14MB2900509BCA163B950DE51AAC9AE59BN8PR14MB2900namp_--

Some time ago Thunderbird changed from downloaded header and message as one, to downloading all the headers and then downloading the message content. At the moment I can access old messages but none that have tried to download this morning.

Can anyone help please?

Carol

I have update to 128.2.0esr (64-bit) ever since i have done so my emails show as a code like below

The From, Subject also do not show

To see my emails i am dragging them to a folder, clicking on properties and then repair.

Can someone assist please.

Hi - I am receiving strange code instead of message via thudnderbird.

For instance in thunderbird I can see this code: --Apple-Mail-B3D821E7-DE68-441A-B1BC-700C9510C7FF--

But when I log in to my online inbox I can see the content of message etc.

Is there anybody who can help with that?

Kind regrds, KK

Recently a lot of mailing-list emails that I do I want to get kept ending up in my Junk folders. So I started setting up filters, and now the problem is worse than before. The attached screen grab image shows an example. I've been on Bud's Art Books mailing list for about two years. When their emails starting going into my Junk folder, I set this "Not-Junk" filter up as shown. But now every email I get from Bud's ends up in my Junk folder. This is happening with dozens of emails I get daily from groups and vendors that I do want to see. I've set up this same "Not Junk" filter for all of them, and they all continue to go to Junk. Is there something wrong with the filter settings I'm using? TIA for any help on this.

Recently while tracking down a problem with my Optus email account regarding a message stating that my quota of storage was reaching maximum, a Optus "tech" advised that I should change mr port number in my Thunderbird account and this has resulted in the now present fault condition. I can send emails from this PC without any problems but cannot receive any. I am sending this message from another PC thyat does not have this problem. What is the correct number for the port. I have uninstalled and reinstalled Thunderbird on the problem PC, even ded a system restore without success. Send OK, no receive. Help. Cheers, Gordon Shaw

I can't find the answer online. When I receive an email message and then several other people respond to the message, how shd I set up TB so the messages responding to the original message appear on my screen with the most recent one at the top of the list of responses?

Many thanks.

With version 128, now when I open Thunderbird, I get a notification alert and sound for every new email. If I have 20 new emails, I get 20 notification alerts and sounds. Very annoying. The previous version would have one notification saying I have 20 unread emails. Much better.