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HELP!

sallypomme
sallypomme
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I cannot stand firefox anymore. I downloaded a new version a few months ago, it worked faster for a bit. But now it is a snails pace, never opening, crashing on twitter, rubbish and so annoying. My computer is a sony viao but it is too old for me to update to latest windows, i have treid to read your articles, they are written for computer nerds, they lead only to more frustration and do not help at all

I cannot stand firefox anymore. I downloaded a new version a few months ago, it worked faster for a bit. But now it is a snails pace, never opening, crashing on twitter, rubbish and so annoying. My computer is a sony viao but it is too old for me to update to latest windows, i have treid to read your articles, they are written for computer nerds, they lead only to more frustration and do not help at all

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear that Firefox is disappointing you. Could you test in Firefox's Safe Mode? That's a way to temporarily deactivate extensions, hardware acceleration, and some advanced features of Firefox for testing purposes.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?