Where are the graphics when I view a stock in my portoflio?
I use Firefox to track my stock portfolio on my desktop PC with Windows 7. In the past I could click on a stock symbol and get information on that stock, including price graph for the day, 5-days, month, etc, and data on earnings, revenue, and analyst's recommendations. Now I still get the page for the stock, but the price graph analyst' recommendations and other data are missing. I downloaded the latest version of Firefox, but still no luck. I get the information on Chrome, but not on Firefox. The problem started about 2 weeks ago, near end of May. I hate to think that I may have to discard Firefox and switch to Chrome.
On my laptop with Windows 10 Firefox works well and provides all the stock data that are missing on my PC.
All Replies (1)
Hi serge77, is this on a site that is open to use without a login? In that case, could you give a link to a page demonstrating the problem with missing content?
Some initial thoughts:
Updating Flash: Your Firefox reported a very old version of Flash. If the page uses Flash to generate the graph/chart, you may need to update the plugin because old versions get blocked after a while. See: Flash Plugin - Keep it up to date and troubleshoot problems and also Why do I have to click to activate plugins?
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
- (menu bar) Tools > Page Info > Security > "View Cookies"
- click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button
In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.
Then try reloading the page. Does that help?
Double-check content blockers: Firefox's Tracking Protection feature and extensions that counter ads and tracking may break websites that weren't built to operate normally without the blocked components.
Do you see a shield icon toward the left end of the address bar, near the lock icon? More info on managing the Tracking Protection feature in this article: What happened to Tracking Protection?.
Extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix should provide toolbar buttons to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you may need to click the button to see what's going on and test whether you need to make an exception for this site.
Testing in Firefox's Safe Mode: In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" Help > Restart with Add-ons Disabled
- (menu bar) Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any improvement?