This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

সহায়তা খুঁজুন

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

আরও জানুন

এই থ্রেডটি সংরক্ষিত ছিল। যদি আপনি সাহায্য চান তাহলে অনুগ্রহ করে একটি নতুন প্রশ্ন জিজ্ঞাসা করুন

extensions do not appear

  • 1 উত্তর
  • 1 এই সমস্যাটি আছে
  • 1 দেখুন
  • শেষ জবাব দ্বারা cor-el

8ernus
8ernus
more options

Hello

I used to be able to select my an extension to use, from the puzzle piece icon.

I now can no longer see any extensions, when I click on the puzzle piece icon.

When I "manage" my extensions, all the the extensions I downloaded are present and active.

Any Ideas?

THANKS, Mauro

Hello I used to be able to select my an extension to use, from the puzzle piece icon. I now can no longer see any extensions, when I click on the puzzle piece icon. When I "manage" my extensions, all the the extensions I downloaded are present and active. Any Ideas? THANKS, Mauro

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems with the extensions registry files in the profile folder.

Try to reset the extensions registry and rename extensions.json (extensionsOLD.json) and rename/remove compatibility.ini in the Firefox profile folder with Firefox closed.

New files will be created when required.

See "corrupt extension files":

You can check for possible updates in case of issues.

  • click the cogwheel (left of the Search bar) on the about:addons page to "Check for updates"

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).