This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 29-Thunderbird 24.5. Images don't load on incoming mail.

  • 5 odgovori
  • 5 ima ovaj problem
  • 11 views
  • Posljednji odgovor poslao Matt

more options

Why don't images that are imbedded into an incoming email display. Just get an empty box where the picture should be.

Why don't images that are imbedded into an incoming email display. Just get an empty box where the picture should be.

Izabrano rješenje

If you restart your computer in safe mode do the images display.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Pročitajte ovaj odgovor sa objašnjenjem 👍 0

All Replies (5)

more options

Normally you will see a notification to load external images. These aren't loaded by default because they may form a security risk (such as tracking that you have read a message).

In the message window just see the green bar with this text:

'Remote content was hidden: show remote content - always show remote content from...'

And click the appropriate option.

more options

On the emails I was asking about there is no message window with a green bar. I am familiar with that screen. There are no notifications or anything, just empty boxes where the image should be and a little icon in the upper left corner of the box.

more options

Could you please check your settings with the privacy settings article?

more options

Did everything the article suggest and just got an email where the pictures didn't show.

more options

Odabrano rješenje

If you restart your computer in safe mode do the images display.

Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.