Thunderbird Community Forum

Dear, Could you help me? I probably selected all emails instead of a single one and removed “shift-delete” omitting the trash. I want to restore all mail to my inbox Thunderbird. My ImapMail folder view:

Please Tomasz Marcinkowski

Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help

-Created new profile and copied the inbox folder to it but still can see old emails only.

-- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty

Hello,

some messages in my TB (128.3.0esr [64 bit]; macOS 15.0.1) do not show any content or show only completely random numbers, letters and other characters. Sometimes what helps is moving messages between the folders.

There is not such problem when viewing the e-mail via webmail.

Please find attached screenshot.

Kind regards Marcin Ćwiertnia

Hello!

A very important email folder in my Thunderbird just vanished. I didn't touch anything! My email was downloading very slowly and so I closed the entire Thunderbird application. When I re-opened it, the folder was gone. Everything else is there as before - all other folders, my inbox etc.

I have no idea what happened or where the folder went. I can't find anything online that addresses the problem or how to solve it. I'm very much a tech novice. I need a solution that a 5 year old could navigate lol

This is happening on my laptop, Windows operating system. I don't have any email managers on my phone.

S.O.S. Cara

I am on 115.13.0 (32-bit) yes, and oddly it says updates disabled by system admin (that's me). I have no idea how to change that. No way I took steps to disable thunderbird updates. I found only one thread on how to reenable but it was very vague and the OP did not arrive at a perfect fix.

I have 2 email accounts. On my windows10 Laptop both accounts work OK. On my Windows11 Laptop my emails for account #1 go to both accounts. Emails to account #2 do not come in to either account. I have tried several times deleting account #2 and adding back but to no avail. I also am unable to send from account #2. All settings look good on both accounts.

Tom Romstadt t.romstadt@att.net

Several weeks ago when I opened up Thunderbird, a Message would appear on the top of the page that no messages were found. I had to open and close the program several times and could then see my inbox, I discovered that all the messages in my Inbox over about a month old were blank when I opened them up--just a white page with nothing on it. A few days later, it corrected itself. Now it has happened again. I have made no changes to my account, software, computer, etc. that I am aware of. Suggestions? Thank you! I am an elder and not particularly tech savvy.

I cannot send from my default e-mail account. I get error message: Sending of the message failed. Connection to outgoing server ( SMTP ) smtp.broadband.rogers.com was lost in middle of transaction. What is wrong?

Hi all, After receiving emails I select a group and hit delete. The emails turn grey but dont delete . I have to pick them one by one a second time in order for them to delete. This has just started in the last few days. Is there a setting I'm missing? I just want the emails to all delete the first time I hit the delete button. Any help appreciated Dan

Hi Thunderbird Support Team,

I recently installed the latest version of Thunderbird in a Hyper-V virtual machine and encountered the following message: " Approval required Mozilla Thunderbird This app requires your admin's approval to: Read and write access to mailboxes via IMAP. Read and write access to mailboxes via POP.

Allows the app to have the same access to mailboxes as the signed-in user via POP protocol.

This is a permission requested to access your data in xx Send emails from mailboxes using SMTP AUTH. Maintain access to data you have given it access to View users' basic profile"

This was functioning with the previous version of Thunderbird, but now my IT team requires additional information about what the app is trying to do with our Office 365 environment. The approval process is crucial because some apps may introduce security risks or seek extensive access to our Office 365 resources.

Could you please provide more detailed information on the permissions requested and the specific changes in this version compared to previous versions? This will help in getting the necessary approval from our IT team.

Thank you for your assistance.

Best regards, Jenny

I am having trouble connecting to Earthlink.net to download my email. I can send out email but not receive them. Apparently, the imap is missing for some reason. Thanks

For several months, I have not been able to create, delete, or rename local folders. I am running 128.3.2esr (64-bit). How can I resolve this? Here is a capture of the error console for a single attempt to rename a local folder: NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   <anonymous> chrome://messenger/content/about3Pane.js:6408
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   getEnabledControllerForCommand chrome://messenger/content/globalOverlay.js:49
   goUpdateCommand chrome://messenger/content/globalOverlay.js:79
   goUpdateGlobalEditMenuItems chrome://communicator/content/utilityOverlay.js:28
   <anonymous> chrome://global/content/editMenuOverlay.js:66
   _onClick chrome://messenger/content/tree-listbox-mixin.mjs:193
   handleEvent chrome://messenger/content/tree-listbox-mixin.mjs:156

FolderUtils.sys.mjs:367 An error occurred updating the cmd_delete command: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FolderUtils.sys.mjs :: canRenameDeleteJunkMail :: line 367" data: no] globalOverlay.js:81:13 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   <anonymous> chrome://messenger/content/about3Pane.js:6408
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   getEnabledControllerForCommand chrome://messenger/content/globalOverlay.js:49
   goUpdateCommand chrome://messenger/content/globalOverlay.js:79
   goUpdateGlobalEditMenuItems chrome://communicator/content/utilityOverlay.js:28
   <anonymous> chrome://global/content/editMenuOverlay.js:66
   _onClick chrome://messenger/content/tree-listbox-mixin.mjs:193
   handleEvent chrome://messenger/content/tree-listbox-mixin.mjs:156

FolderUtils.sys.mjs:367 An error occurred updating the cmd_delete command: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/FolderUtils.sys.mjs :: canRenameDeleteJunkMail :: line 367" data: no] globalOverlay.js:81:13 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6340
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   updatePopupCommandStates chrome://messenger/content/about3Pane.js:541
   updatePopupForSingleSelection chrome://messenger/content/about3Pane.js:567
   onPopupShowing chrome://messenger/content/about3Pane.js:531
   handleEvent chrome://messenger/content/about3Pane.js:320
   _onContextMenu chrome://messenger/content/about3Pane.js:2921
   handleEvent chrome://messenger/content/about3Pane.js:1733

FolderUtils.sys.mjs:367 Uncaught NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsISpamSettings.spamFolderURI]

   canRenameDeleteJunkMail resource:///modules/FolderUtils.sys.mjs:367
   getCommandState chrome://messenger/content/about3Pane.js:467
   <anonymous> chrome://messenger/content/about3Pane.js:6360
   isCommandEnabled chrome://messenger/content/mailCommon.js:449
   doCommand chrome://messenger/content/mailCommon.js:704
   triggerCommand chrome://messenger/content/about3Pane.js:865
   onCommand chrome://messenger/content/about3Pane.js:849
   handleEvent chrome://messenger/content/about3Pane.js:326

FolderUtils.sys.mjs:367 NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess'

First noticed that the Help About screen says "Unable to check for updates due to internal error. Updates available at https://www.thunderbird.net/"

Then trying to view Settings to change automatic update, it will not display. Account settings will display, not general Thunderbird Settings.

Tried to reinstall Thunderbird but did not fix the problem.

I use the latest version of Thunderbird on MacOS Sonoma 14.6.1. I have had a strange login/security issue twice in the past two weeks.

First activity in the morning about 10 days ago I noticed Thunderbird displaying many "Unable to get email, password incorrect messages" stacked on top of each other. Other native email clients on my other Apple devices were also unable to retrieve email. I contacted the email provider and they said the account was sending spam and they had blocked the account. They could offer no other information, such as whether the account had been hacked or password changed. After going through their security protocols they were able to restore the account and I changed the account password, from a reasonably strong 6 random characters to very strong 16 random characters with multifactor authentication enabled. After restarting Thunderbird, it was not possible to set the client password and get the client to function. I restored the profile from an older backup, copied the current mail folders into it, started Thunderbird, set the email password, and it started functioning again.

Today, about ten days later, first activity in the morning again found Thunderbird in the above state with numerous stacked password incorrect messages. However, this time email is functioning on my other devices, and I was able to login normally to my email provider's administration system. Perhaps the timing was such that the provider had not yet detected an issue and frozen the account.

This would lead me to believe that something on my Mac or associated with Thunderbird was responsible for the issues I am having. Multiple scans of the computer with Malewarebytes finds no viruses on the system. All help is appreciated.

Hi. Using Posteo with Thunderbird, Windows 10.

Twice now an email has simply vanished when all I did was left-click on the email in the left side pane email list, i.e. the Subject line heading. Each time it is an email sent to my Posteo email address, not anything synced.

I did not click on Delete or anything else.

I have searched every folder for the missing emails, they are nowhere to be found. They are not in the Deleted items folder or any other folder.

This is a recent problem, in the last few weeks.

I checked on my Posteo webmail, and there is no sign of the emails there either - so they have vanished from both. Inexplicably.

Has anyone got any suggestions as to what is happening, why, and if there is a way of retrieving the emails? Thanks.

I have just had my Thunderbird account downloaded to a new computer. The previous set up on my desk top was faulty. There are still some corrupted emails (OK) but I can't delete anything using the dustbin icon and the system cant access the deleted file.

I'm getting "server authenticated but not connected since thunderbird update Version 128.3.2esr connecting to my Microsoft365 account through GoDaddy. Windows 10. I disabled the IPV6 setting which solved the issue in other releases, however the error persists. Any help would be appreciated.

Thunderbird stopped working and crashes at startup. It fails also in safemode. Any idea?

Detailed information below:

AdapterDeviceID: 0x4690 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 23.2.1.0 AdapterVendorID: 0x8086 Add-ons: default-theme%40mozilla.org:1.3 AvailablePageFile: 0 AvailablePhysicalMemory: 3816996864 AvailableSwapMemory: 2044719104 AvailableVirtualMemory: 24182190080 BackgroundTaskMode: 0 BuildID: 20240417192958 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1729614811 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumActiveRenderers: 1 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1714494098 IsWayland: 1 LastStartupWasCrash: 1 Notes: Ubuntu 22.04.4 LTSFP(D00-L1000-W0000000-T010) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 162 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1729614649 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20240417192958","version":"115.10.1","vendor":null,"displayVersion":"115.10.1","platformVersion":"115.10.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":31760,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"6.5.0-28-generic","locale":"fr-FR","distro":"Ubuntu","distroVersion":"22.04"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) UHD Graphics 770 (ADL-S GT1)","vendorID":"0x8086","deviceID":"0x4690","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/iris","driverVersion":"23.2.1.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1200}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["fr-FR"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["fr-FR"],"regionalPrefsLocales":["fr-FR"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"FR","network.trr.strict_native_fallback":false,"security.tls.version.enable-deprecated":true,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":19727,"firstUseDate":19727},"addons":{"activeAddons":{},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 35349712896 TotalPhysicalMemory: 33302896640 UptimeTS: 161.82273505 Version: 115.10.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.