This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Are you having trouble fixing the CTD during close problem?

more options

Since the last update (to level 37.0.2) I have been getting consistent CTDs when closing the FireFox window (all tabs when necessary). This has been going on for some time now, so I tried to find dump files for the crashes and found none where I would normally expect to find them (c:\program data\mozilla). So: Are you having difficulty solving this problem? Does FireFox even capture exception data when it crashes? If so, where does the dump file get saved? If not, do you have a version that does? If you have one point me to it and I will download/install it and send you any dumps I get from FireFox.

Since the last update (to level 37.0.2) I have been getting consistent CTDs when closing the FireFox window (all tabs when necessary). This has been going on for some time now, so I tried to find dump files for the crashes and found none where I would normally expect to find them (c:\program data\mozilla). So: Are you having difficulty solving this problem? Does FireFox even capture exception data when it crashes? If so, where does the dump file get saved? If not, do you have a version that does? If you have one point me to it and I will download/install it and send you any dumps I get from FireFox.

All Replies (1)

more options

Jscher2000, could we expand this discussion off forum? My email is jackkistler@q.com

Modified by jackkistler

  1. 1
  2. 2