This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't access the Facebook content on my Macbook Air.

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Ester37
Ester37
more options

I can access the Facebook website, but there's no content available. The page isn't populated. It's just blank! Yesterday Facebook was down for a while, and since it came back on I am unable to access the content, only on my laptop. It's available on my iPad and iPhone.

I can access the Facebook website, but there's no content available. The page isn't populated. It's just blank! Yesterday Facebook was down for a while, and since it came back on I am unable to access the content, only on my laptop. It's available on my iPad and iPhone.

Chosen solution

Try this:

  1. Open a new url with about:permissions
  2. search for facebook in the list on the left
  3. Click "Forget this site"
  4. Restart Firefox

Is it working?

Read this answer in context 👍 3

All Replies (4)

guigs
guigs
more options

Chosen Solution

Try this:

  1. Open a new url with about:permissions
  2. search for facebook in the list on the left
  3. Click "Forget this site"
  4. Restart Firefox

Is it working?

Ester37
Ester37 Question owner
more options

Thanks so very much for fixing the problem instantaneously! You're a genius!

Ester37
Ester37 Question owner
more options

Ester37 said

I can access the Facebook website, but there's no content available. The page isn't populated. It's just blank! Yesterday Facebook was down for a while, and since it came back on I am unable to access the content, only on my laptop. It's available on my iPad and iPhone.

Thanks so very much for fixing the problem instantaneously! You're a genius!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If it happens again then try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"