This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am able to send and receive e-mails through my internet provider but I need to have my settings from you updated to IMAP. I have the settings. Please call.

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by Matt

Saratoga517
Saratoga517
more options

I tried your online support system but without any success. I do not know if you have my server as POP-3 or what. I contacted my internet server and I can send and receive e-mails through mail.twc.com. Please check that you have IMAP for the server. My settings are mail.twc.com; incoming IMAP 143; outbound SMTP port 587; e-mail mgramsb@columbus.rr.com; and password (I think this is not for public consumption so have removed it). Please change to these if they are not now shown so that I can receive my e-mails.

I tried your online support system but without any success. I do not know if you have my server as POP-3 or what. I contacted my internet server and I can send and receive e-mails through mail.twc.com. Please check that you have IMAP for the server. My settings are mail.twc.com; incoming IMAP 143; outbound SMTP port 587; e-mail mgramsb@columbus.rr.com; and password (I think this is not for public consumption so have removed it). Please change to these if they are not now shown so that I can receive my e-mails.

Modified by Matt

All Replies (4)

Zenos
Zenos
more options

Oh goodness. Please, immediately, change your password. You should never tell anyone else a password, let alone post it to a forum like this.

Thunderbird is a program that you install on your computer to work with email. You appear to be under the impression that you're talking to someone who operates a mails server.

In the menu, go to File|New|Existing Mail Account and enter those account details for yourself. In fact, you shouldn't need to enter port settings (143 etc) since Thunderbird should discover them for itself. It may be able to discover the mail.twc.com for itself too.

Saratoga517
Saratoga517 Question owner
more options

I don't know where you will get this answer but I have windows 8.1. I cannot get the menu bar. Is there some way you can help me with the IMAP server settings. If not, please give me a telephone number to talk to a real person who can help me.

Zenos
Zenos
more options

Try the Application Menu button then.

[≡]New Message|Existing Mail Account

Note that you need to hover on New Message; do not click it, but wait for a pop-out menu.

This forum is a community-driven self-help system. There is no help desk nor a phoneline. Recall how much you paid for this software (zero!) and the total absence of advertisingin it, so where would the money to pay the wages or for telephones come from?

Be wary of sites that offer to help for a fee from you; they are often scoundrels, will overcharge you and may damage your computer.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Saratoga517 said

I don't know where you will get this answer but I have windows 8.1. I cannot get the menu bar. Is there some way you can help me with the IMAP server settings. If not, please give me a telephone number to talk to a real person who can help me.

Perhaps you might follow these instructions so you have a menu bar https://support.mozilla.org/en-US/kb/display-thunderbird-menus-and-toolbar

It will probably be of no use to you, but for the future I have filed a bug to update our database of mail providers to include TWC IMAP. https://bugzilla.mozilla.org/show_bug.cgi?id=1206284