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I have a firefox error message box that is now blank but remains on my desktop.

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  • Last reply by FredMcD

Bill.Canter
Bill.Canter
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There is a white box, which was a Firefox error message at one time, that is stuck in my MacBook Pro 2011 - so that it shows up on the desktop - and covers whatever is under it - almost all the time.

I would like to get rid of it. Apple Genius types could not do anything and are stumped. Since it was definitely a 'former' error message box from your folks, I thought you might be able to help me out so that I can remove it.

Screen grab attached - sorry about the size.

Bill Canter

There is a white box, which was a Firefox error message at one time, that is stuck in my MacBook Pro 2011 - so that it shows up on the desktop - and covers whatever is under it - almost all the time. I would like to get rid of it. Apple Genius types could not do anything and are stumped. Since it was definitely a 'former' error message box from your folks, I thought you might be able to help me out so that I can remove it. Screen grab attached - sorry about the size. Bill Canter

All Replies (1)

FredMcD
FredMcD
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!