What error are you receiving?

Cannot enter the web site for the state. Says State of California (Franchise Tax Board) web site cannot be accessed due to maintenance, etc. Used Safari and it worked fine.

Hello,

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Thank you!

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Delete cookies to remove the information websites have stored on your computer {web link}

• How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

If I start on this page --

https://www.ftb.ca.gov/pay/bank-account/index.asp

-- and then click the blue button for "Use Web Pay personal" it goes to this different server (leaves www and goes to webapp):

https://webapp.ftb.ca.gov/webpay/login/login?Submit=Use+Web+Pay+personal

Is that the path you're using? How far did you get before it stopped working?

I'm not familiar with the business side of the site.