This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox download

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by James

angelaarcher4204
angelaarcher4204
more options

I have downloaded Firefox from the App Store. Opened it using the icon on my iPad. Created an account to be able to get support. I need the video downloader BUT it keeps saying I need to download Firefox!??? I did. What am I missing?

I have downloaded Firefox from the App Store. Opened it using the icon on my iPad. Created an account to be able to get support. I need the video downloader BUT it keeps saying I need to download Firefox!??? I did. What am I missing?

All Replies (4)

James
James
  • Top 25 Contributor
  • Moderator
more options

If you are referring to Extensions. They are only available for (desktop) Firefox and for Firefox for Android.

(desktop) Firefox for Windows, macOS, Linux https://addons.mozilla.org/firefox/

Firefox for Android https://addons.mozilla.org/android/

Firefox on iOS is more of a shell due to Apple's restrictions though perhaps at some point you may be able to use iOS system extensions.

angelaarcher4204
angelaarcher4204 Question owner
more options

Thank you very much! I think you’re saying, I can’t use Extensions on Apple devices.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

You can on Apple laptops and desktops using the desktop version of Firefox, but not for mobile (iPhone and iPad) versions of Firefox.

James
James
  • Top 25 Contributor
  • Moderator
more options

angelaarcher4204 said
Thank you very much! I think you’re saying, I can’t use Extensions on Apple devices.

I did mention that extensions are for Firefox on Windows, Linux and macOS. The macOS is the OS you use on the Mac laptop and desktop.