Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Crashing & No Sound

  • No replies
  • 0 have this problem
more options

Firefox keeps crashing when I click on a video and I've lost sound about 2 weeks ago. I've looked at everything I can find (Don't have a lot of experience with what to look for). I have considered going back to last Firefox download but don't know if that would help or how to do. I did also reinstall Firefox without removing this on that I have all set up. I've gone back to the original Firefox (using now) since it was not deleted. Hopefully, I didn't make things worse. Please help! Thank you!

Firefox keeps crashing when I click on a video and I've lost sound about 2 weeks ago. I've looked at everything I can find (Don't have a lot of experience with what to look for). I have considered going back to last Firefox download but don't know if that would help or how to do. I did also reinstall Firefox without removing this on that I have all set up. I've gone back to the original Firefox (using now) since it was not deleted. Hopefully, I didn't make things worse. Please help! Thank you!

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.