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https://www.siriusxm.com/player/ will not open anymore

  • 3 replies
  • 3 have this problem
  • 10 views
  • Last reply by kobe

gailuvscats
gailuvscats
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I cannot figure out how to get my player to play again, any suggestions? do i need a special plugin. I have adobe flash and java. everything newly updated

I cannot figure out how to get my player to play again, any suggestions? do i need a special plugin. I have adobe flash and java. everything newly updated

All Replies (3)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

Also try to reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

gailuvscats
gailuvscats Question owner
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I have done that among everything else. The problem has been solved by going to google chrome. apparently sirius did an update, and firefox has not caught up yet. This plus all the other problems everytime firefox updates anything is making me switch to google chrome for ever.

kobe
kobe
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Also try to set security.mixed_content.block_active_content to false in about:config

See: http://kb.mozillazine.org/About:config