Fungování této stránky je z důvodu údržby dočasně omezeno. Pokud žádný článek nápovědy nevyřeší váš problém a potřebujete se zeptat na další řešení, napište nám na Twitter @FirefoxSupport nebo Reddit /r/firefox.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Latest version of TB causes problems

  • 3 odpovědi
  • 3 mají tento problém
  • 2 zobrazení
  • Poslední odpověď od Matt

Fajita_shorty
Fajita_shorty
more options

TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said

"Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image).

I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems.

thanks,

TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said "Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image). I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems. thanks,
Přiložené obrázky

Zvolené řešení

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Zvolené řešení

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Fajita_shorty
Fajita_shorty Autor dotazu
more options

That seems to do the trick, thanks.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

could you please advise.

  • Is your computer connected to a network, or do you have a local NAS device which backs up your computer?
  • Is the profile folder synchronized to a device other than the computers hard disk?
  • What anti virus do you use?