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where did my bookmarks go?

  • 1 odpověď
  • 3 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od Paul

RikJamez
RikJamez
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Had to download a another firefox app after getting a new andriod phone, this time when signing in to sync all bookmarks were lost! I've used firefox for a few years with no issues. I've always been able to get my bookmarks on any device. The phone synced every other apps accounts perfectly. What gives?

Had to download a another firefox app after getting a new andriod phone, this time when signing in to sync all bookmarks were lost! I've used firefox for a few years with no issues. I've always been able to get my bookmarks on any device. The phone synced every other apps accounts perfectly. What gives?

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Paul
Paul
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  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.