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We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free.

We offer a 30-day money-back guarantee, so you can try Mozilla VPN risk free. {note}If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.{/note} =Instructions for all platforms= #Open Mozilla VPN and click (or tap) the Settings [[Image:vpn settings icon|width=20]] icon. #Scroll down and click (or tap) {menu Get Help}. #Click (or tap) {menu Contact us}. #Fill out the form with your request by completing the following fields: ##Enter '''Refund Request''' in the ''Subject (optional)'' field. ##Explain why you are requesting a refund in the ''Description of issue'' field. #Click (or tap) the {button Send} button.<br>You’ll see a refund back to your card in 5-10 business days. =Request a refund through the Mozilla VPN support Knowledge Base= #Visit the [https://support.mozilla.org/products/firefox-private-network-vpn/ Mozilla VPN support Knowledge base] and click '''Get support''' in the banner that appears at the bottom of the page. #;[[Image:ContactSupport_SUMO]] #In the ''Mozilla VPN Solutions'' page, click '''Contact Support''' in the banner to the right. #You'll be prompted to sign in with your Mozilla account to be able to contact support or request a refund. #Fill in the '''Contact Support''' form. #Under ''What do you need help with?'', select '''Payments & Billing'''. #Enter '''Refund Request''' in the ''Subject'' field. #Click '''Submit'''. Our team will get back to you as soon as possible. If you forgot your Mozilla account password, [[I forgot my password for Firefox Account and I can't log into the VPN or Private Network|learn how to reset your password]]. =Related articles= <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links --> *[https://support.mozilla.org/en-US/kb/how-do-i-cancel-my-subscription-mozilla-vpn?utm_source=-vpn-related How do I cancel my subscription to Mozilla VPN?] *[https://support.mozilla.org/en-US/kb/how-do-i-uninstall-mozilla-vpn?utm_source=-vpn-related How do I uninstall Mozilla VPN?] '''Learn more:''' *[https://support.mozilla.org/en-US/kb/how-do-i-update-my-payment-information-mozilla-vpn?utm_source=-vpn-related How do I update my payment information on Mozilla VPN?]