Sammenlign revisioner

To troubleshoot iOS app crashes in Pocket, find and email crash logs to Pocket Support.

While troubleshooting Pocket for iOS application crashes, the Pocket support team may request a crash log to determine what is happening. The easiest method is to find the log is in {menu Settings} on your iOS device. However, you can also find them on your computer after syncing your device. =Find the logs on your iOS device= #Open the {menu Settings} app. #Tap '''Privacy'''. #Tap '''Analytics & Improvements'''. #Tap '''Analytics Data'''. #Scroll down and select any items that start with ''Pocket'' and show the date you encountered the crash #;[[Image:Pocket App Crash Logs|width=400]] #Tap the ''Share'' button at the top right corner, and email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with. =Find the logs after syncing your device= ==Sync with Finder on macOS 10.15 (or iTunes if on macOS 10.14 and earlier)== Crash logs are transferred to your computer whenever you sync your device. Plug in your device, and launch Finder (or iTunes, if on 10.14 or earlier) to complete the sync. ==Retrieve the Crash Log== *'''Mac Users:''' #Open Finder (found in the Dock). #Click on the '''Go''' menu at the top of your screen, and select '''Go to Folder'''. #Type (or paste): ''~/Library/Logs/CrashReporter/MobileDevice/''. #Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices'). #Look for files starting with 'Read It LaterPro'<!-- should this be ‘ReadItLaterPro’?-->. If you don't see any, try opening the folder called 'Retired'. Here, you should see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop. #Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with. *'''Windows Vista/7<!--/8?--> Users:''' #Open any Windows Explorer Window (My Computer, My Documents, etc.). #Enter ''%appdata%'', and press {key Enter}. #Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. <!--not sure this note applies to Windows computers? (Note: your device name appears in iTunes on the left side, under 'Devices').--> #You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop. Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with. *'''Windows XP Users:''' #Locate your Application Data folder. To see instructions on how to find this folder, click here: [https://www.techwalla.com/articles/how-to-access-the-application-data-folder eHow: How to access the Application Data Folder]. #Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. <!--not sure this note applies to Windows computers? (Note: your device name appears in iTunes on the left side, under 'Devices').--> #You will see at least one item starting with 'ReadItLaterPro'. Copy any that you find to your Desktop. #Email the crash log to Pocket. If you have already been in touch with Pocket Support, please reference the existing conversation or name of the person who you have been working with. <!--I think Windows 10/11 and Linux shoud have a section as well-->