Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

upgraded, uninstalled and reinstalled thunderbird, but do not receive emails, tho windows email is working

James Ahler
James Ahler
more options

upgraded. doesn't recognize username &/or password. tried to change password, but never received email with link to do so. Uninstalled and reinstalled Thunderbird, but still have same problems. It says it sent link to change password, but I never receive it.

upgraded. doesn't recognize username &/or password. tried to change password, but never received email with link to do so. Uninstalled and reinstalled Thunderbird, but still have same problems. It says it sent link to change password, but I never receive it.

Valgt løsning

More info is needed to assist you. Host Machine's OS (operating system) and Version(s) you installed/uninstalled/upgraded. In the case of the upgrade, via what method? Standalone or with the built-in update mechanism, where you press the 'Restart to apply update' Button. Please share via a screenshot or pastebin link the information provided in the troubleshooting info section of Thunderbird.

File (Hamburger icon) > Help > Troubleshooting Information ( PLEASE DO NOT CHECK 'Include account names') the default values are safe and sensitive info aware and do not provide anything sensitive.

Læs dette svar i sammenhæng 👍 0

Alle svar (1)

Corey 'linuxmodder' Sheldon
Corey 'linuxmodder' Sheldon
more options

Valgt løsning

More info is needed to assist you. Host Machine's OS (operating system) and Version(s) you installed/uninstalled/upgraded. In the case of the upgrade, via what method? Standalone or with the built-in update mechanism, where you press the 'Restart to apply update' Button. Please share via a screenshot or pastebin link the information provided in the troubleshooting info section of Thunderbird.

File (Hamburger icon) > Help > Troubleshooting Information ( PLEASE DO NOT CHECK 'Include account names') the default values are safe and sensitive info aware and do not provide anything sensitive.