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Locked aout from account

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pellissarisergio
pellissarisergio
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Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it!

Thank you

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it! Thank you

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Paul
Paul
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Hi

I have removed your email address from your question for your privacy and security as this is an open forum.

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: