Dette websted vil have begrænset funktionalitet, mens vi gennemgår vedligeholdelse for at forbedre din oplevelse. Hvis en artikel ikke løser dit problem, og du vil stille et spørgsmål, har vi vores supportfællesskab, der venter på at hjælpe dig på @FirefoxSupport på Twitter og/r/firefox på Reddit.

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Passwords disappeared with firefox update - please help

  • Ingen svar
  • 0 har dette problem
more options

I opened up firefox to see that all my passwords disappeared, I've tried syncing, and following this article (https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update), but still nothing. I can see in my firefox profile file that there are logins.json-4.corrupt files, but I don't know what to do from here. Please can someone help? (Also please be explain step by step simply)

I opened up firefox to see that all my passwords disappeared, I've tried syncing, and following this article (https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update), but still nothing. I can see in my firefox profile file that there are logins.json-4.corrupt files, but I don't know what to do from here. Please can someone help? (Also please be explain step by step simply)

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.