Thunderbird Community Forum

Our email accounts are attached to our host domain name. We are going to be changing the host domain location from a smaller local provider to Spectrum Internet to service. The email addresses XXX@xxx.com 'will not change, only the server host location. As a backup, we are moving all existing emails located in subfolders under the email accounts to the LOCAL folder (creating new "trees" there) so they are in a permanent location to be unaffected by the server change. From my knowledge... we will not create new email accounts in Thunderbird .... only change the server location, ports, etc for that specific email. I want to confirm with others that this should be the plan?

Thanks for listening: Last week, Thunderbird began returning this message with each attempt to send mail: An error occurred while sending mail. The mail server responded: <tedcomo@chartertn.net> sender rejected. Please verify that your email address is correct in your account settings and try again. I have no problem receiving mail. At the same time, my wife began having the same problem on her laptop, which tells me either Charter, or Mozilla, changed something. I started with Charter. They told me to rename both servers to mobile.charter.net (outgoing mail was formerly smpt.charter.net. No effect. They then had me log into Spectrum and send a test mail directly from my account. It went through OK and they said the problem had to be on Mozilla's end. Any suggestions?

The global search in TB is completely defective. I am now running 128.2.0esr and hoped that update might fix it. It hasn't. I just wonder, are there any older or non ESR versions I can downgrade/move to, where the search is fully functional?

Yahoo cannot connect my Thunderbird email to their system. When I go there it pops up that Thunderbird refuses the connection. Yahoo techs say this is a Thunderbird problem. Want to continue to use my Thunderbird. Please Help!

Hello

I am using Thunderbird for a long time. Great app. 

I have a problem with 128.2.2 esr. After upgrading to this version i am unable to send emails with an Office 365 account from my work. Same settings with outlook are working great no problem

when i am sending an email it does nothing... just says sending....if i press cancel i get ..sending of message failed. unable to authenticate to outgoing server smtp. Please check the password and verify the Authentication method in Accounts Settings smtp. (all settings are good)

if i just let the window after a couple of minutes ...i get Sending of the message failed. the message could not be sent because the connection to Outgoing server smtp timed out . try again

windows 10 22 h2 - 128.2.2

thank you in advance

SOME EMAILS CAN BE MOVED TO FOLDERS. LARGE NUMBER OF EMAILS SOMETIMES CAN BE MOVED TO FOLDERS. THEN, ALL EMAILS MAGICALLY APPEAR AGAIN. WHAT GIVES? IS THERE A SPECIFIC SETTING THAT IS CAUSING THIS GEM?

I’ve been using Thunderbird for quite a few years now but recently out of the blue I noticed that all emails starting from 2000 to a few weeks ago show up blank when opened. After googling this issue I found someone who suggested I repair the inbox in Thunderbird (right click and repair), which I did. However now all those mails that first showed up blank are completely missing from my inbox. I know they’re still there because when I search for them Thunderbird can find them and even shows the first few sentences of the email. But when I attempt to open them they’re empty again.

It seems to be an indexing issue, which I’ve tried to resolve by removing the indexing file (to a different location just in case). Then starting up Thunderbird again to rebuild the file, sadly this did not resolve the issue.

Normally I would just re-sync these emails from online, however due to an issue with my mail provider these are no longer available there.

I know the emails are still there stored locally, but I can’t access them anymore.

Can anyone help?

My mail account uses POP

Hi,

I have Thunderbird nebula 128.2.2esr (64-bit). The msf files seem to corrupt many times each day. This results in 'repairing' folders or when this fails - and it is pretty frequent - restarting Thunderbird.

I have tried completely deleting Thunderbird and all data files - reinstalling - and the same result.

Please help. Shalom Norman

My e-mailadrees is alois.hufkens@skynet.be I get continously the message , I translate because the message is in Dutch, "Enter your password for fd045290 on pop.skynet.be". Can anybody help me? My phone is [edited phone# from public community support forum]

since 8/22/24 I have been unable to send email from one of my personal domains. Same install of T-Bird successfully sends SMTP via Gmail and my other domains.

I receive the error shown in the first photo below. Sending of the message failed. An error occurred while sending mail. Outgoing server (SMTP) error. The server responded: us2.outbound.mailhostbox.com ESMTP not accepting connections.

I have been back and forth with the domain tech support. Here are the email content (parsed for easy reading)

Me > I am having difficulty sending email. > I can POP email without issue. > I am using the most recent version of Thunderbird; version 128.2.0esr (64-bit) > When I send (with or without an attachment) I get the following error: error as shown above > I have never seen this error before and cannot find it in your knowledgebase files. > My SMTP settings: > > server name: smtp.drachenfelspress.com > Port: 587 > Connection security: None > Authentication method: Password; transmitted insecurely > User Name: mcaputo@drachenfelspress.com

Tech: If you are able to download emails from our server but unable to send out emails through the same, then it is likely that your Internet service provider is blocking port 25 on your local network. For such ISPs, you must use their SMTP server to send out mails on their network. Customer Support - TH

WELL Since I was using 587 that didn't help at all.

ME the error says YOUR server, "US2.outbound.mailhostbox.com ESMTP not accepting connections." This is YOUR error, not my ISP. I was using port 587, my ISP does not block port 25.

Tech try non-SSL using the following: STARTTLS Auth Normal change server name to smtp.<yourdomain>.com

Me No change

Tech Try reducing TLS version back to 1.0

Me No difference. Restored TLS 1.3

Tech return to the mailhostbox.com server Port 587 STARTTLS Normal full username

ME ok, no difference. That is where we started, didn't work then, doesn't work now. (second photo)

Tech Try port 25

ME Same results

Tech <resets my password>

Me Did you reset my password overnight?

Tech To investigate the issue, we needed to reset the password for mcaputo@drachenfelspress.com, to enable us to configure the Thunderbird email client on our end. The temporary password is "Se!!P)iqk2" We have successfully created a Thunderbird account and were able to send emails through it without any complications. The configurations we utilized are displayed in the screenshot provided below: us2.outbound.mailhostbox.com Port 587 STARTTLS Normal full username

Then change your password.

Me I appreciate your response. HOWEVER the issue remains.

Tech We have already replied to you on this matter.

ME Tried sending on port 465 and it indicated "sending" but hung there. Using Telnet I am able to access the us2.smtp.mailhostbox.com on port 587 but I cannot trigger an AUTH login through TELNET. (see CMD screenshot below)

Tech What is your IP address?

ME It is not static, but today's is (IP address at the time given)

Tech We have done further testing by setting the ThunderBird email client for mcaputo@drachenfelspress.com to both SSL and Non SSL connections. We can see both the implementations being fetched correctly without any issues. <provides two sets of POP and IMAP settings>

ME I can POP successfully, have always been able to. Problem is with SMTP, outbound mail.

Tech Provides two incomplete setting combinations: us2.smtp.mailboxhost.com port 587 smtp.drachenfelspress.com port 25 Upon using any of the two implementations, SSL or Non SSL as configured above, there should be no issues in setting up the email client.

The SMTP and IMAP passwords (if asked any) will be the same as your current email account password.

We are unable to replicate the issue you mentioned. Customer Support - TH

ME I am unable to replicate your success. I still cannot SEND email.

Tech We have rechecked and can confirm that we are able to setup the email client on the latest version of thunderbird i.e 128.2.1 as well using the same IMAP settings as shared in previous email. We are afraid that we are unable to replicate the issue you are reporting after numerous tests from our end. As a suggestion, could you try to connect to your mail account from a different network or ISP? Customer Support - TH

ME Again, IMAP is not used on this account the issue is with OUTGOING mail. Tried both SSL and non-SSL settings for drachenfelspress.com outgoing mail will not send.

That's ALL I have right now. I am going out right now to try to send email from a laptop with a fresh t-bird install while sitting in a McDonalds on their wifi...

Help?

Using TB 115.15. When I delete a number of messages, then empty the trash, I cannot delete another message until I restart Thunderbird. Is there a limit as to the number of emails I can trash prior to emptying the trash?

Starting this morning (18 Sept. 2024) I can receive email but am unable to send it on any of our four configured accounts (configured on three different servers.) Pushing "Send" flashes the screen briefly acknowledging the button push, but otherwise does nothing – it does not say anything about a password or smtp misconfiguration, it just does nothing. Using CTRL-Enter to Send Now similarly does nothing. Yesterday everything worked.

System is running fully updated Windows 10, Thunderbird version is 128.2.2esr.

I have tried restarting Thunderbird and rebooting the system. Nothing changes.

I tried downloading and re-installing Thunderbird. The site gave me the same 128.2.2esr. Send still doesn't work.

All email works properly on iPad tablets and Android phones.

I get notification of incoming emails but they never show up in INBOX -- or over a long delay. This happened once before having to do with off/online. I have no idea how this happens. Again, as before, I need help. Thanks, Eddie

I can see the headers & senders etc. of the emails I recieved today, but when I open them, the content is missing. All I can see is some stuff I don't understand (content type, MIME-Version etc.) and the signature of an unrelated mailing list. Yesterday's mails are fine, but every email I recieved today has the same content (see attached image). Any idea what has happened? is this something that the owner of the mailing list needs to fix?

For several days now, gmail is coming in to Thunderbird and messages seem "blank" in terms of From/To, and the message body only shows this text:

--=_MailMate_8F7C2235-70BE-4FB4-B7EE-D2C7F4F76F61_=--

Today, this is happening with several messages at this moment. I have not been able to figure out a pattern, or if/when the message begins to display properly. I re-started Thunderbird in Troubleshooting mode, and the messages display in the same way. That is, the bug remains in Troubleshooting mode. I can even use the Quick Filter and search the "Body" of messages for _MailMate and Thunderbird returns the "correct" results -- 10 emails in this strange "state."

If I go into gmail.com, I can see the messages just fine. Here is the body of the above email, in this case, an emergency alert message from the city where I live:

Delivered-To: postiffm@gmail.com Received: by 2002:a05:6a10:d1cd:b0:586:a6e1:868a with SMTP id m13csp984931pxv;

       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

X-Google-Smtp-Source: AGHT+IHaNsItsI2+jnV2L6eGhkuEp93RplXofk8rhXW0EJ2H9IX9UdndOzda9BeNCRLB3tArg0Y/ X-Received: by 2002:a05:6902:240d:b0:e20:2031:c866 with SMTP id 3f1490d57ef6-e202031c8e1mr2299622276.56.1726678870279;

       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

ARC-Seal: i=1; a=rsa-sha256; t=1726678870; cv=none;

       d=google.com; s=arc-20240605;
       b=As5cCXCVY8C4QNoim/Zfa8w1LMUp7s7jwTRkAYb49AbBYTOgdMBEOgDWWHTR7h/oJH
        M6CbvsElriTZkq1ZcuazWq5lFsyAg/vpYDbEh+g1pUCUZ5PLK18+rnKF1s5rmUl8uoha
        A69cwFOZ9yXB6mxcWIy77Iw4arojJVEbb9V859/yvuVuxcug8f8jJQDBkSPJFMVOAaTK
        xVP8+SzDpuw09KjoBzt+9eBNYZ3eu9GOX9yEUuxi6SwT0nd+AWfjDsMXvYMYThiEcqMC
        lpxzS3r4B6evJZ7qBeRgTcPdHzUN1XC8MQLMrdKiA4EWPySYdjJVMOrN/2gAlmEDyYe/
        w6og==

ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605;

       h=importance:mime-version:subject:message-id:to:reply-to:from:date
        :dkim-signature;
       bh=YOlXNQf5Pxr6y3/oUZ6TWYph7Y9vlVkfPSNWsCrtH9Q=;
       fh=t6EIjaBAbq7jdMWw1tKW+ltt5Bh4JA8n4CiMtcOejzk=;
       b=Nou3xK0/p//+4WpaG1B/6vC7v7huaDZKAWKbHKewuWnM2Q9bBImepyUM0eEhokHcW1
        cwZ1cfHotl3DyKFCaNd8Ekhc0x+qovo/YPZ1QEra2nnfT81KbF8XpAiIykGP5O3EP6ek
        e7aJ9dSbn+9zW0k6DOzCq12FEpO8oBtcOqiM7PKsoh7q6y5QhfNUMxRL4Or+0fReI5DS
        rq4V/d5m+fqmSg/B0nqv3yavk6qy0RYVRtAxvG7CNpGZyCNJk7dapchHYf7hpY5iXts7
        wYSYXz7pm4WpyCjxM76kDiD7AJk1jJvnI75pnHpETyk9kpj8T6cYSv3WfG4kTQzigz55
        H3aQ==;
       dara=google.com

ARC-Authentication-Results: i=1; mx.google.com;

      dkim=pass header.i=@everbridge.net header.s=20190507 header.b=pV6CcQPr;
      spf=pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) smtp.mailfrom=noreply@everbridge.net;
      dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=everbridge.net

Return-Path: <noreply@everbridge.net> Received: from smtp04-e2.everbridge.net (smtp04-e2.everbridge.net. [3.21.23.140])

       by mx.google.com with ESMTPS id 3f1490d57ef6-e1dc13f337esi5815680276.740.2024.09.18.10.01.09
       for <postiffm@gmail.com>
       (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256);
       Wed, 18 Sep 2024 10:01:10 -0700 (PDT)

Received-SPF: pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) client-ip=3.21.23.140; Authentication-Results: mx.google.com;

      dkim=pass header.i=@everbridge.net header.s=20190507 header.b=pV6CcQPr;
      spf=pass (google.com: domain of noreply@everbridge.net designates 3.21.23.140 as permitted sender) smtp.mailfrom=noreply@everbridge.net;
      dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=everbridge.net

Received: from ne01-nconn-email-prod-us-deployment-6b68468f9f-w82lv (ip-10-220-23-178.us-east-2.compute.internal [10.220.23.178]) by smtp04-e2.everbridge.net (Postfix) with ESMTP id 91B9F802A81 for <postiffm@gmail.com>; Wed, 18 Sep 2024 17:01:09 +0000 (UTC) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=everbridge.net; s=20190507; t=1726678869; bh=YOlXNQf5Pxr6y3/oUZ6TWYph7Y9vlVkfPSNWsCrtH9Q=; h=Date:From:Reply-To:To:Subject; b=pV6CcQPr7QhijQwRAvV7/xhTmPZlMYmZe1pnV++h1euvRPT2fXOMrTwmI1uxuN7Ja u/q/12NOi/946JxSe/shWIFajv6B3oMnaXAcvsn3m5DDpMepoCIsIfIdhRWxH/vVML z+AS78NM+rQsVhwxvi7MOgXkKdYnrLJTTAvEB9BBfPpS9BRp2NVC7MyXaAYeZxMHOL 9ktGWEjQbP0BxsMLWm4QbK/GDmk79qoBuSZEk4QxWPfzR85CldyG4edz+tXpFJSH6J uuisKFV6q3j6Ti3lWXnJ39xsy1SVD5tNlfS3NAG2me0V9OfQGC9lVfhCTyXnPF6A5q CwDXTHQJ9RAkQ== Date: Wed, 18 Sep 2024 17:01:09 +0000 (UTC) From: City of Ann Arbor <noreply@everbridge.net> Reply-To: City of Ann Arbor <conf-66eb074e45f807406f5536b8-66eb074c93cc733b009a4999@smtpic-ne.prd1.everbridge.net> To: "postiffm@gmail.com" <postiffm@gmail.com> Message-ID: <1970252561.12856181.1726678869677@ne01-nconn-email-prod-us-deployment-6b68468f9f-w82lv> Subject: A2 Emergency Alert: Test MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_12856121_59620386.1726678869467" X-Priority: 1 Importance: High

Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit

       
       
        
            <meta charset="UTF-8">
            <title>A2 Emergency Alert: Test</title>
        

        
        
        

            

            
            
            
            

                
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A2 Emergency Alert: Test

This is a test of the A2 Emergency Alert System. This is only a test. Thank you.



                

                
            
            
            
            

                If you would like to update the way you receive these notifications, please log in to the Washtenaw County Alert Portal.