Does Thunderbird use AAKA Support?
Was transferred directly to this business by Century Link to fix a simple password problem. Was told it was Thunderbird support
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If you mean http://aakasupport.com then no as the Thunderbird community does not use any third-party tech support services.
You can get support here on support.mozilla.org on mozilla.support.thunderbird newsgroup https://www.mozilla.org/en-US/about/forums/#end-user-support on irc.mozilla.org in channels like #thunderbird, #sumo, #mozillazine and the popular long running independent forums.mozillazine.org forums.
Mozilla does not use any such sites for support either for Firefox and other Mozilla products and projects. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams
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