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I had been uninstalling unused programs. Just cleaning my laptop up. When I finished, I clicked Firefox on my taskbar, however a popup appeared saying something along the lines of "The item ____ that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?" I didn't uninstall Firefox or do anything to it, so I was confused. I tried clicking it again, I got the same result, so I clicked Yes. I opened Firefox again and I had been logged out. After logging back in and syncing what I could, I wasn't able to get all of my data back. This includes things such as passwords, history, the theme I was using, and extensions. What bugs me the most is that I have lost my Bitwarden master password, because foolishly I did not write it down. Any help is greatly appreciated! I am not the most skilled with technology. If this has already been discussed, sorry about that. I'm pretty frustrated about this.

Thanks :-)

Unable to connect

Firefox can’t establish a connection to the server at media.ftpbd.net:8096.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

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A webpage brings me the feedback "require JavaScript for important function. your browser addblocker prevents webpage access." All JavaScirpt settings are correct. I have no issues with other pages. Is there another solution?

Help! I need to know what steps to take to recover all of my Firefox browser tabs from 09Jan2025. My mouse f-d up and erratically closed Firefox and when I opened it again all of my tabs were missing.

Hi there, I had an issue just now with logging onto Audible.com.au. It brings up Amazon, so I logged in, but then it keeps bringing up the attached message and saying that Firefox requests my PIN number. I've never set one up and I've been using Mozilla and Firefox for about 15+ years now and never had this problem. The error message directs me where to go, however, when I log into the Mozilla account it says to go to Settings then Accounts then Sign-in Options.

The problem is, there is now 'accounts' under settings, let alone 'signin options'. I don't know what's going on or why, so really need some help.

Thanks. Carolyn

I was in Firefox tonight and everything was fine. At some point I went to save a bookmark and noticed that all my bookmarks had disappeared. I also lost my bookmark toolbar and my customized Firefox homepage. I have no idea what happened, but I tried doing some troubleshooting.

I tried to restore bookmarks from January 6th and a message came up saying 'unable to process back up file'. So I tried using a back up copy of my bookmarks from late December 2024. Nothing happened, no import happened. I have 4,400+ bookmarks that I cannot access.

I also tried the option to 'recover user data missing after Firefox update using the about:profiles. But that also didn't give me back the missing bookmarks/bookmark toolbar, plus that option also removed my extensions.

Whatever happened, those items were destroyed, removed or deleted. I need help to get those bookmarks back, because all my financial, medical links, etc. are stored in bookmarks.

I am in desperate need of help to get those 4,400+ bookmarks back, plus my customized homepage.

Please provide any help you can to resolve this serious issue. Thanks!

Been pulling my hair out over this. Forced it seems to upgrade firefox so fine. I finally did.

Mind you I'm using an old imac running high sierra. IOS 10.13.6

I GOT firefox ok, but the prompt to import bookmarks showed me every OTHER browser on my computer except my old firefox where all my bookmarks ARE.

I found instructions such as.... (this is one of many,none helped.)

copy; Old firefox version 1) Right click top right menu icon 2) Bookmarks > Manage bookmarks 3) Import and Backup > "Export Bookmarks to HTML...

Right off the bat, Right click TOP RIGHT MENU ICON.

I DON'T SEEM TO HAVE ONE OF THOSE! What "menu icon" are they talking about???

There IS a hamburger, (the three bars) icon, and under that is bookmarks and manage bookmarks. and past that is a short list of SOME of MY assorted bookmarks, but NO WHERE TO BE FOUND is any export, back up, import or any such thing.

I found earlier (and can't find it now) instructions on location through my mac library folder (there was a path to that I forgot now) but once I got where that set of instructions led, it did NOT give me anything to save, export, copy paste or any such thing. Useless waste of time.

I have been rebuilding a few of the ones I kept up in the toolbar ONE AT A TIME.... painfully, especially things I have to log into means RE logging in all over. ROYAL PAIN this is.

This upgrading nonsense is so frustrating. I put it off until I absolutely have no choice. THIS is why.