This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Computer often hangs while "waiting for google-analytics.com" or other ad-oriented link, when trying to open pages.

  • 2 ŋuɖoɖowo
  • 4 masɔmasɔ sia le wosi
  • 107 views
  • Nuɖoɖo mlɔetɔ MelissaRunnels

MelissaRunnels
MelissaRunnels
more options

It doesn't happen for every page every time, but it's becoming really frequent. It always happens when opening my home page (toodledo). The hang can stick around for 10 secs, 20 or more, sometimes full minutes. It has yet to crash totally due to this. I have only 5 add-ons enabled, only 1 of which automatically opens. I run Avast frequently -- just did it yesterday & I'm still having this problem. I've also cleared recent history -- cookies, caches, browsing/history, form/search history, active logins -- still same problem. I'm updated to most recent version of Firefox & Mavericks OS.... I'm also having slow shut-down times & slow-wake-up times if I've put the computer on Sleep. Not sure if these are at all connected.

It doesn't happen for every page every time, but it's becoming really frequent. It always happens when opening my home page (toodledo). The hang can stick around for 10 secs, 20 or more, sometimes full minutes. It has yet to crash totally due to this. I have only 5 add-ons enabled, only 1 of which automatically opens. I run Avast frequently -- just did it yesterday & I'm still having this problem. I've also cleared recent history -- cookies, caches, browsing/history, form/search history, active logins -- still same problem. I'm updated to most recent version of Firefox & Mavericks OS.... I'm also having slow shut-down times & slow-wake-up times if I've put the computer on Sleep. Not sure if these are at all connected.

Ŋuɖoɖo si wotia

Greetings MeslissaRunnels

Have you attempted to run Firefox in Safe mode to see if the issue dissipates?

[[Troubleshoot Firefox issues using Safe Mode|https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode]]

Update us on the results, please. = )

Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (2)

ClarkBrushes
ClarkBrushes
more options

Ɖɔɖɔɖo si wotia

Greetings MeslissaRunnels

Have you attempted to run Firefox in Safe mode to see if the issue dissipates?

[[Troubleshoot Firefox issues using Safe Mode|https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode]]

Update us on the results, please. = )

MelissaRunnels
MelissaRunnels Biabia la
more options

HI, ClarkBrushes!

I just tried it in Safe (thanks for speedy response!), & it helped, more or less: in Safe, problem gone. I re-started the computer, re-started Firefox in regular mode: now I see the google-analytics message (which I never used to), but it flashes by & pages open with no hang.

I'll keep an eye out to see if it re-occurs, & if it does, I'll run through turning off hardware acceleration, resetting the theme, disabling & testing add-ons, etc, until I pinpoint the source of the problem. If I do end up doing that, I'll post results.

Thanks very much!