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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot connect to any smtp server

  • 4 ŋuɖoɖowo
  • 6 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ csolomon

csolomon
csolomon
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My OS is ubuntu 14.10 LTS, I am using Thunderbird version 38.4.0. I have 2 accounts, a gmail account and an office365 mail account. Up until yesterday I was able to send and receive emails on both accounts, however now it fails with the following error:

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.googlemail.com failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

(Or a similar message when connecting to the office 365 smtp server.)

I have restarted the computer, confirmed the server addresses, reset the passwords, confirmed I can ping the servers.

Any assistance would be greatly appreciated.

Thanks

Chris

My OS is ubuntu 14.10 LTS, I am using Thunderbird version 38.4.0. I have 2 accounts, a gmail account and an office365 mail account. Up until yesterday I was able to send and receive emails on both accounts, however now it fails with the following error: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.googlemail.com failed. The server may be unavailable or is refusing Outgoing server (SMTP) connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. (Or a similar message when connecting to the office 365 smtp server.) I have restarted the computer, confirmed the server addresses, reset the passwords, confirmed I can ping the servers. Any assistance would be greatly appreciated. Thanks Chris

Ŋuɖoɖo si wotia

Your server settings for Gmail look good. I'm not really familiar with Office365, but they're probably ok as well.

Is there any external firewall or proxy you have to go through? Do you have Internet access from that machine at all?

What's suspicious that both accounts fail at the same time. So my best guess is that the cause is rather external, and not Thunderbird.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

csolomon
csolomon Biabia la
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As requested, here is my troubleshooting information: 


 Application Basics

   Name: Thunderbird
   Version: 38.4.0
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0
   Profile Directory: Open Directory

             (Local drive)
   Application Build ID: 20151125201005
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

 Extensions
   Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
   Provider for Google Calendar, 1.0.4, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.background_color: #000000
     browser.display.document_color_use: 2
     browser.display.foreground_color: #FFFFFF
     browser.display.use_document_colors: false
     extensions.lastAppVersion: 38.4.0
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: b32b4ffe-00cf-4814-a3f1-5e0340aac7c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1450315423
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     plugin.state.librhythmbox-itms-detection-plugin: 0
     plugin.state.libtotem-cone-plugin: 0
     plugin.state.libtotem-gmp-plugin: 0
     plugin.state.libtotem-mully-plugin: 0
     plugin.state.libtotem-narrowspace-plugin: 0

 Graphics

     Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Desktop
     Vendor ID: Intel Open Source Technology Center
     Device ID: Mesa DRI Intel(R) Haswell Desktop
     Driver Version: 3.0 Mesa 10.1.3
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: cairo
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS Util
     3.19.2.1
     3.19.2.1

     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC

     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
christ1
christ1
  • Top 25 Contributor
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Ɖɔɖɔɖo si wotia

Your server settings for Gmail look good. I'm not really familiar with Office365, but they're probably ok as well.

Is there any external firewall or proxy you have to go through? Do you have Internet access from that machine at all?

What's suspicious that both accounts fail at the same time. So my best guess is that the cause is rather external, and not Thunderbird.

csolomon
csolomon Biabia la
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Ah, yes - I just went and checked with IT - something was sending so much we got blacklisted, so they blocked all SMTP outgoing messages, and put a proxy in place. (Would have been nice if they had sent around an email. Oh well.)

Thanks for your help!