This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Archived emails lost after "Undo Move Message" command.

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ Papa-Gus

Papa-Gus
Papa-Gus
more options

My Thunderbird email client is configured using GMail with IMAP. Windows 7, 64-bit OS Mozilla Thunderbird 60.2.1 32-bit

After successfully archiving email messages from my "Inbox", I attempted to perform the "Undo Move Message" command. All the messages in my Archived Folder vanished and failed to reappear in my "Inbox". "Redo Move Message" had no impact. How do I recover these (all-important) email messages? I was able to reproduce this problem on another machine... using fictitious emails, of course.

A recent copy of my "Profiles" folder was saved several months prior to this incident. Another copy was saved immediately discovering this issue.

A quick search on Bugzilla revealed this defect was reported more than a decade ago. Apparently it is a low priority bug that has yet to be squashed.

My Thunderbird email client is configured using GMail with IMAP. Windows 7, 64-bit OS Mozilla Thunderbird 60.2.1 32-bit After successfully archiving email messages from my "Inbox", I attempted to perform the "Undo Move Message" command. All the messages in my Archived Folder vanished and failed to reappear in my "Inbox". "Redo Move Message" had no impact. How do I recover these (all-important) email messages? I was able to reproduce this problem on another machine... using fictitious emails, of course. A recent copy of my "Profiles" folder was saved several months prior to this incident. Another copy was saved immediately discovering this issue. A quick search on Bugzilla revealed this defect was reported more than a decade ago. Apparently it is a low priority bug that has yet to be squashed.

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :All the messages in my Archived Folder vanished

Gmail imap: When you 'archive' emails they are usually put in the 'All mail' folder by gmail. Basically, gmail just removes the labels.

Subscribing to see 'All Mail' is one method, but as it contains everything - all incoming, outgoing, archived, not correctly deleted emails, this folder could be huge.

Much better in this instance to logon to gmail webmail account via a browser and check the 'All Mail' folder. You can move them back to eg: inbox and then store in a suitably named folder for organising/storage.

then when Thunderbird synchronises with Inbox, they should reappear.

It is worth checking this out.

Papa-Gus
Papa-Gus Biabia la
more options

'All Mail', Huge? More like gargantuan. Who would have thought?

Yes, labels were removed so I will be busy for the near future.

Thanks for making my day.