This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Archived emails are not showing. Says there are messages there, just not listed or summarised.

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ acmuller

more options

I received an error message when I did a bulk archive of my inbox. I have messages from 2016 and 2017, but not 2018 and 2019. I suspect it is that I was trying to archive too many messages. The summary for 2018 and 2019 both say they have messages just that nothing is visible.

I received an error message when I did a bulk archive of my inbox. I have messages from 2016 and 2017, but not 2018 and 2019. I suspect it is that I was trying to archive too many messages. The summary for 2018 and 2019 both say they have messages just that nothing is visible.
Screen ƒe photowo kpe ɖe eŋu

All Replies (4)

more options

TRy the following: See if indexing needs fixing: right click on folder and select 'Properties' click on 'Repair folder' Click on OK

See if you have an invisible list: Can you click in the area where you would expect to see the list of emails and see if an email magically appears in the Mesage Pane. If email appears then youhave invisible list. Click on the small icon to the right of the 'Date' column header and select 'Restore column order'.

See if subscribing again to see folders works: Right click on the mail account name folder and select 'Subscribe' click on 'Refresh' Select/highlight the '2018' and '2019' folders click on 'Subscribe' click on OK

more options

My problem is a bit different. I had no problem creating my archives for 2015-2018, and I had been checking them from time to time. But recently, when I click on the tab for one of these years, I just get a blank list and the blue circle turns endlessly (screen shot). I've tried "Repair", but TBird doesn't even read the file location (screen shot). If I open them with a text editor such as EMacs, I can see that the data is there intact. I suspect that they might be too large (over 300 MB), and that some kind of memory handling in TBird has changed such that they can no longer be read. This is happening on all my Win10 machines, and my two desktops have 64GB of RAM.

more options

Try this: Exit Thunderbird. Access Profile name folder. Delete the following files:

  • foldertree.json
  • global-messages-db.sqlite
  • panacea.dat
  • session.json

If pop access the Mail/pop mail account name folder. open the 'Archives.sbd' folder delete the '2015.msf' file.

Start Thunderbird.

more options

Thank you! The problem is resolved. I believe the fix was due to the deletion of the *.msf file, but no doubt, the rest of it was also relevant.