This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Website fails to load in Firefox iOS, but works in Firefox Focus iOS

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 2 views
  • Nuɖoɖo mlɔetɔ FfxFan

FfxFan
FfxFan
more options

Hi All,

Using Firefox on iOS (iPhone) the website below fails to load. However, it loads fine in Firefox Focus on my phone, as well as in Firefox on my iPad. Any ideas what I can try to get this to load on my phone?

Things I’ve tried: Private Browsing tab, Re-installing Firefox, Signing in and out of Sync, Turning the shield on and off.

Here are the steps to recreate: 1) Go to https://www.partnersfcu.org/, 2) Type in anything in the username field (ex: "test"), 3) Click the "LOGIN" button, 4) https://partnersonlinebanking.partnersfcu.org/OnlineBanking/AOP/Password.aspx fails to load with the attached error

Any help would be appreciated!

UPDATE: I believe this may be related to the User Agent String that Firefox in iOS is using. See the following StackOverflow post: https://stackoverflow.com/questions/60609174/user-agent-ios-iphone-in-firefox Interestingly, Firefox uses "'CPU OS" while Firefox Focus uses "'CPU iPhone OS" as described in the post. Is there anything that can be done about this?

Hi All, Using Firefox on iOS (iPhone) the website below fails to load. However, it loads fine in Firefox Focus on my phone, as well as in Firefox on my iPad. Any ideas what I can try to get this to load on my phone? Things I’ve tried: Private Browsing tab, Re-installing Firefox, Signing in and out of Sync, Turning the shield on and off. Here are the steps to recreate: 1) Go to https://www.partnersfcu.org/, 2) Type in anything in the username field (ex: "test"), 3) Click the "LOGIN" button, 4) https://partnersonlinebanking.partnersfcu.org/OnlineBanking/AOP/Password.aspx fails to load with the attached error Any help would be appreciated! UPDATE: I believe this may be related to the User Agent String that Firefox in iOS is using. See the following StackOverflow post: https://stackoverflow.com/questions/60609174/user-agent-ios-iphone-in-firefox Interestingly, Firefox uses "'CPU OS" while Firefox Focus uses "'CPU iPhone OS" as described in the post. Is there anything that can be done about this?
Screen ƒe photowo kpe ɖe eŋu

FfxFan trɔe

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Hello,

The phone number you saw or received earlier is a scam. Please do not attempt to call that number. If you have made contact with them, please see Avoid and report Mozilla tech support scams.

I am able to reproduce the issue you are experiencing on iOS 13.3.1. I would recommend filing a bug at https://bugzilla.mozilla.org. Please follow this: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html while doing so.

If it has to do with user agent, you can also report the issue at https://webcompat.com/

Thanks

FfxFan
FfxFan Biabia la
more options

Thanks Andrew. I had previously posted on Web Compat, but now have created a bug on bugzilla as well. For anyone else following along, here's the bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1625581