This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird shows subfolders twice

  • 2 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ alex373

more options

Since recently, TB has started showing subfolders twice:

   1. Normally under the main folder
   2. As grey and italic folders under Inbox in the format Mainfolder_subfolder.

Those grey folders do not have a subscribe/unsubscribe checkbox so I cannot unsubscribe from them. Does anyone have this problem and know how to hide those grey folders?

Ubuntu 24.04.1 LTS Thunderbird 115.15.0 (64-bit)

Since recently, TB has started showing subfolders twice: 1. Normally under the main folder 2. As grey and italic folders under Inbox in the format Mainfolder_subfolder. Those grey folders do not have a subscribe/unsubscribe checkbox so I cannot unsubscribe from them. Does anyone have this problem and know how to hide those grey folders? Ubuntu 24.04.1 LTS Thunderbird 115.15.0 (64-bit)
Screen ƒe photowo kpe ɖe eŋu

All Replies (2)

more options

Those grey folder are in italics because they are read only my guess is your phone email program is creating them as they appear to be using the _ as a folder separator which would be very unusual

Helpful?

more options

They have only appeared quite recently although the subfolders were created years ago and mostly not on the phone. Basically, on this particular account all subfolders appear now twice on Thunderbird: as normal ones and as those grey ones and I can't find a way to hide them.

alex373 trɔe

Helpful?

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.