We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open Firefox as external browser

  • Nuɖoɖo aɖeke o
  • 0 masɔmasɔ sia le wosi
Amylase
Amylase
more options

Hello! I'd like to report a problem where I cannot open Firefox when opening links from apps like Facebook or Reddit. I've already set Firefox as my phone's default browser app. My phone is a Oneplus Ace 3 running on ColorOs 15. This didn't happen when the phone was on ColorOs 14 and I've tested Google Chrome which still works on ColorOs 15 so I suspect it's an application issue.

Hello! I'd like to report a problem where I cannot open Firefox when opening links from apps like Facebook or Reddit. I've already set Firefox as my phone's default browser app. My phone is a Oneplus Ace 3 running on ColorOs 15. This didn't happen when the phone was on ColorOs 14 and I've tested Google Chrome which still works on ColorOs 15 so I suspect it's an application issue.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.