This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox stopped working and hangs upon startup

  • 3 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 8 views
  • Nuɖoɖo mlɔetɔ Tim

Doc92392
Doc92392
more options

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

First, a problem with iTunes - could not access the iTunes store. Uninstalled iTunes and re-installed, then Firefox hung up, had to close with Task Manager. After that Firefox hangs on startup. Have uninstalled and re-installed Firefox, still hangs on startup. Using Windows 7 OS.

All Replies (3)

Tim
Tim
more options

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Doc92392
Doc92392 Biabia la
more options

Firefox will not load to start in safe mode - it is just a blank white screen with no radio buttons or icons on it and the circling icon for loading.

I deleted my old profile and uninstalled Firfox and tried downloading again, but the same problem exists. I am currently using IE as my browser, but prefered Firefox (when it worked). It seems the new version is the problem.

Tim
Tim
more options

Can you attach a screenshot showing what appears?