Incorrect characters-or none at all when typing on any website
The number/symbol row of keys does not work on ANY webpage. There is either no response to a keystroke, or a copy of the last letter typed is returned. I can only get numbers from the number pad, and if I need a symbol like '@', I have to copy it from somewhere else, like a Word document or the character map. The keys work fine in MS Office Programs. I use an older version of Firefox, for compatibility with my online classes.
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
You can also try to do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before installing a new copy of the latest Firefox 3.6.x version.
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
BTW, you can install the portable Firefox 3.6.x version to access websites that do not work with Firefox 5+.