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(French) Problème avec le controle "invitation à dérouler"

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

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depuis la 29.0.1, quand je clique (bouton gauche) sur une invitation à dérouler pour accéder à une liste de sélections, la liste apparait furtivement et se referme. Note : pour le même site le problème n'existe pas avec un autre navigateur.

Matériel utilisé : PC sous W7 64bits Professional Edition + souris sans fil HP

depuis la 29.0.1, quand je clique (bouton gauche) sur une invitation à dérouler pour accéder à une liste de sélections, la liste apparait furtivement et se referme. Note : pour le même site le problème n'existe pas avec un autre navigateur. Matériel utilisé : PC sous W7 64bits Professional Edition + souris sans fil HP

Chosen solution

Whether it happens to particular website or all???


Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

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Chosen Solution

Whether it happens to particular website or all???


Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

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Thank you for the support. Actually, the source of the problem came from the mouse itself. But what is ununderstable is that the problem appears only with Firefox. I changed the mouse and then everything is back to normal. Sorry for the disturbance. Best regards

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Note that such issues can be caused by hardware acceleration in Firefox.