Firefox 30 crashes Windows 7 64 bit
Hi,
I am having a problem with firefox crashing my OS which is Windows 7 64 bit Home Premium SP1
Below is a list of the five most recent crash reports for my instance of firefox.
Report ID Date Submitted 0bcdf0ba-8c44-490b-8160-af1755777221 7/17/2014 8:35 AM bp-ad9bc384-4b31-460e-8551-074832140715 7/15/2014 3:51 PM bp-92ca19df-7b3a-447f-b876-808092140714 7/14/2014 12:28 PM dc175ef2-489e-4b4b-842b-eaaa65d8b336 7/13/2014 5:41 PM 16c498ab-cb1e-43e9-92b8-56045903bcaa 7/11/2014 12:16 PM
I think it may be related to viewing http://www.jasonbondpicks.com/chat/ which I believe uses flash. I have Shockwave Flash 14.0.0.145 installed which is the latest version.
Thank you for your assistance.
Chosen solution
Two of the crash IDs were automatically "linkified" in your post and both are, as you suspected, problems in the Flash plugin.
This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Flash
See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable the protected mode feature
You can disable that by creating or editing a settings file. The following pages/posts provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
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Chosen Solution
Two of the crash IDs were automatically "linkified" in your post and both are, as you suspected, problems in the Flash plugin.
This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:
(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
(2) Disable hardware graphics acceleration in Flash
See this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues
(3) Disable the protected mode feature
You can disable that by creating or editing a settings file. The following pages/posts provide different ways to do that:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.
Thanks a lot for taking the time to reply. I appreciate your expertise which seems to have fixed the problem in testing I have done over the past few days. At least neither firefox nor the OS has crashed while viewing a chat application implemented with flash. However flash itself crashed some time after beginning to watch a flash video at the same time and I sent the flash dev team a crash report for them to review. This is not the first time flash has crashed but usually that also crashes firefox. What I did to fix the issue was (1) disabled flash's hardware graphics acceleration since that is enabled in firefox and (2) disabled flash's protective mode. Now every time I use flash I check to make sure its hardware graphics acceleration is disabled and usually it is but sometimes not so then I disable it again.
Thanks again!