Geni Genealogy & ajax.googleapis
Since about a month more or less I cannot enter the website of Geni Genealogy through my Windows 7 computer. I have got in touch with my server Cox Cable and they were not able to fix the problem. When I try to log into this website on the button shows a message "read ajax.googleapis.com". The fact is that I cannot log into this website through Windows 7 and I wonder if is something block by Firefox Mozilla. Thank you
All Replies (14)
What I get is;
404. That’s an error.
The requested URL / was not found on this server. That’s all we know.
No it did not solve the problem. The fact is that I cannot log to Geni.com or Geni Genealogy. It tries to log but it does not and a window opens on the button left of Geni which says "read ajax.googleapis.com"
No it did not solve the problem. The fact is that I cannot log to Geni.com or Geni Genealogy. It tries to log but it does not and a window opens on the button left of Geni which says "read ajax.googleapis.com"
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences in the address bar and press enter.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences in the address bar and press enter
Select Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
I tried to do all the above but I don't seem to have enough knowledge of computers to take care of the problem. Actually my server has tried to help me with not being able to log into Geni in this computer Windows 7 and was not able to take care of the problem. On my other computer Windows XP I can log in so I wrote to Geni asking what is the problem with this ajax.googleapis.com that I believe prevents me from loging in. I have not heard from them. Any way, I wish some one could help me as it is very frustating!!
Maria
When you try to log in, what happens? Do you get to the login page? Does it take your user / password? What if any message shows up?
When I tried to log in Geni the page shows up, but it does not go anywhere. Only once I was able to put my user & password but I was not able to get into my tree or anything. I don't know what is called the little round circle that appears next to the website like asking to allow in, but that circle goes and goes and goes, and nothing. Sorry, my knowledge of the computer language is next to 0.
That spinning circle tells you;
Counter Clockwise; Sending to host Clockwise; Host sending to you.
I just noticed;
Your System Details shows;
Installed Plug-ins
Shockwave Flash 15.0 r0 Shockwave Flash 11.4 r402
Having more than one version of a program may cause issues.
Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.
Update your Shockwave Flash v15.0.0.152 http://get.adobe.com/shockwave/
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Open the Add-ons Manager <Control><Shift> A and disable All of them.
Also disable Everything you don't need right now.
Plugins; Leave Java enabled, set all the others to Ask To Activate.
If you see something that you are not sure about, use a web search on it or ask us.
I have uninstall the flash player but now I don't know if I reinstall it. I tried to login to Geni, and still cannot.
I found the add-ons but cannot find Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Open the Add-ons Manager <Control><Shift> A and disable All of them.
Also disable Everything you don't need right now. ''There are lots of plugins if I disable them can I get them back. I really worry that I am doing something I dont know.'' Plugins; Leave Java enabled, set all the others to Ask To Activate.
If you see something that you are not sure about, use a web search on it or ask us.
I know now I have in the computer Shockwave Flash 15.0 r0 on Mozilla but do I need to also have it on google chrome and on Internet Explorer?
When I tried to login Geni there is a message which is "waiting for geni3-mhcache-com-myheritage.netdna.ssl.com...
Don't have any idea what that is.
I really want to thank you for trying to help me to resolve the issue of Geni website.