This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

low resolution error

  • 2 replies
  • 2 have this problem
  • 15 views
  • Last reply by sickchuck

sickchuck
sickchuck
more options

using a new samsung G6, when opening my mail in desktop view I get an error that the resolution is too low to view and I must increase resolution. All works ok in normal mode. Viewing in desktop mode works on all pages except my mail.

using a new samsung G6, when opening my mail in desktop view I get an error that the resolution is too low to view and I must increase resolution. All works ok in normal mode. Viewing in desktop mode works on all pages except my mail.

All Replies (2)

guigs
guigs
more options

Does that device have a minimum supported resolution? That might be a device limitation.

sickchuck
sickchuck Question owner
more options

There are 4 separate screen types but they are not listed as a resolution. It only happen when switching to my inbox in desktop mode not on any other page so it can not be a resolution issue as my home page is much more congested with feeds than my in box. Also it goes into a loop between the home and inbox never staying on the inbox long enough to increase the size to read the entire error message.