This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I want help on the telephone. My number xxx-xxx-xxxx

more options

I have a new computer. I had Thunderbird on my old computer. I didn't have a user name or password recorded for my old computer. I tried to download Thunderbird. It asked me for a password twice. I believe once was for outgoing mail and the second was for incoming mail. I thought I used the same new password. However, I now have the use of Email sending but I get no incoming email. I could not find where to reenter passwords or check them. Can you help me get squared away? Linda


edited phone# from public and spambots as none of the users helping here does phone support.

I have a new computer. I had Thunderbird on my old computer. I didn't have a user name or password recorded for my old computer. I tried to download Thunderbird. It asked me for a password twice. I believe once was for outgoing mail and the second was for incoming mail. I thought I used the same new password. However, I now have the use of Email sending but I get no incoming email. I could not find where to reenter passwords or check them. Can you help me get squared away? Linda edited phone# from public and spambots as none of the users helping here does phone support.

Modified by James

All Replies (3)

more options

Passwords stored in Thunderbird can be found at Tools|Options|Security|Passwords->Saved Passwords

more options

Thank you for your reply. However my question is about my email contacts on Thunderbird., My computer died. I purchased a new one with Thunderbird again. But I don't know how to retrieve my email contacts from Thunderbird. Can you help me with this? I am most appreciative. Linda

more options

Thunderbird address books are on YOUR hard drive. If your old drive still works then you may be able to recover that data. If not and you did not make backups then you are out of luck.