This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot delete trash from IPOP server w/o admin. permission?? How do I get Admin. permission to delete trash folders

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

I follow all the steps in the "Cannot delete messages" solution up to showing the "trash" and "trash.mfs" listed in the incoming mail server folder. When I highlight them and try to execute the delete command for these two items I get a message that says I need administrator permission to delete them. No explanation of how I obtain this.

I follow all the steps in the "Cannot delete messages" solution up to showing the "trash" and "trash.mfs" listed in the incoming mail server folder. When I highlight them and try to execute the delete command for these two items I get a message that says I need administrator permission to delete them. No explanation of how I obtain this.

All Replies (3)

more options

You enter the admin password for your copy of windows. What that is you know... No one else except perhaps those that sold it to you will know it

more options

Mark,

If you went through the instructions that Mozilla posted for this problem you would see there is no place to "enter the admin password" - it is a dead end.
more options

Of course there is no instruction on entering an admin password. that is a windows thing, most people do not have them, you apparently do. But it has nothing to do with Thunderbird or how it works.

To learn about windows administration passwords instead of criticizing the fact instruction for Thunderbird do not include instructions and explanation of how windows works I suggest you look to the operating system vendors web site, or in the case of an OEM copy of windows on the machines manufacturers web site as support for windows is delegated to the OEM where OEM software is sold with the device.

Here are some links to get you going. http://windows.microsoft.com/en-us/windows-vista/troubleshoot-windows-password-problems http://windows.microsoft.com/en-us/windows7/how-do-i-log-on-as-an-administrator

Or you could ring Microsoft and ask them how to do it.