This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folders

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Gnospen

AlexeyVolumes
AlexeyVolumes
more options

Hello guys, I had problem with creation folders in "incoming messages" so i decided to reinstall Thunderbird, and all was ok after reinstall. This option was again available for me. So i created about 10-15 folders with filters and all this stuff, the only issue was- Thunderbird didn't allow me to rename one of those folders. I decided to close program and open it one more time, and when i did it- all created folders i find in "deleted" and i'm wondering why such things happening now with one of my accounts? another one works well on the same version. Please tell me what i did wrong and how can i fix it.

Hello guys, I had problem with creation folders in "incoming messages" so i decided to reinstall Thunderbird, and all was ok after reinstall. This option was again available for me. So i created about 10-15 folders with filters and all this stuff, the only issue was- Thunderbird didn't allow me to rename one of those folders. I decided to close program and open it one more time, and when i did it- all created folders i find in "deleted" and i'm wondering why such things happening now with one of my accounts? another one works well on the same version. Please tell me what i did wrong and how can i fix it.

All Replies (1)

Gnospen
Gnospen
more options

If it's an IMAP - account you are dealing with the servers restrictions. When you create a sub-folder to INBOX it will be created as a sub-folder to the servers INBOX. I found that one of my mail-service-provider doesn't allow that. To test you can login using webmail and try to add a subfolder.

In my opinion it's better not to fiddle with INBOX, Trash and Junk. You can create fx MY_INBOX with all the subfolders you like. If you create it inside the account they will be on the server. Or you can have them on your PC under Local Folders.