This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Amazon Prime videos won't play. Says FF installing components.

  • 2 replies
  • 3 have this problem
  • 14 views
  • Last reply by greg300

more options

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

I am trying to use Amazon Prime video and am getting a message saying Firefox is installing components for playing the audio or video on this page, try again later. This has gone on for several days. I had been able to use Prime video before. What is going on?

All Replies (2)

more options

Hello there,

This could be cause by a corrupt add-on in your browser.

In order to troubleshoot this we'll need you to disable all your add-ons/extensions by going to:

1. Click on the "Menu" button on Firefox 2. Click on "Add-ons" 3. Click the "Disable" button on the side of each add-on

You can then relaunch Firefox and see if the issue still persists.

Helpful topic: https://support.mozilla.org/en-US/questions/1035523

Hope this helps!

more options

I disabled apps, didn't help. Uninstalled and re downloaded FF. Now it has gotten worse. It won't let me go to most any website sighting invalid security certificate. I tried "refreshing" FF to no avails still can't search. Very frustrating.

Greg