This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Microsoft just updated and now Firefox is telling me that every site I try to access is unsecured including the Star One Credit Union; What gives?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

bltzftz
bltzftz
more options

Microsoft just updated and now Firefox will not let me open up any web sites, except yours. It will not even let me open my Star One Credit Union account saying it is unsecured. I clicked the box that said exception and now it allows me to open this. However, there are still many sites it will not let me access without declaring an exception. I like the fact that Firefox will notify me of unsecured sites, but since it seems to think every site is improperly set up, how do I know which sites are ok and which are not?

Microsoft just updated and now Firefox will not let me open up any web sites, except yours. It will not even let me open my Star One Credit Union account saying it is unsecured. I clicked the box that said exception and now it allows me to open this. However, there are still many sites it will not let me access without declaring an exception. I like the fact that Firefox will notify me of unsecured sites, but since it seems to think every site is improperly set up, how do I know which sites are ok and which are not?

Chosen solution

Could you please provide more detail?

You can open the Certificate Manager and go to the "Servers" tab.

  • Options/Preferences -> Privacy & Security -> Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's location field.

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.

Read this answer in context 👍 0

All Replies (2)

Zppix
Zppix
more options

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The article What do the security warning codes mean? includes steps you can follow.

However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information.

Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE"

  1. From the error page pictured below look for the error message.
    Your connection is not secure page
  2. Click on the "Advanced" button and it will show the error link.
    Your Connection is not Secure Advanced page
  3. Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.
    Certificate error chain

Other resources to compare errors: https://badssl.com/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Could you please provide more detail?

You can open the Certificate Manager and go to the "Servers" tab.

  • Options/Preferences -> Privacy & Security -> Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's location field.

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.