This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

folders disappeared in one account

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

in one of my email accounts all the sub folders disappeared: trash, sent, junk, etc. and also all the folders I created

in one of my email accounts all the sub folders disappeared: trash, sent, junk, etc. and also all the folders I created

All Replies (1)

more options

This is common when access to the IMAP server is not available. Are you seeing connectivity error messages?