This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Message information (Subject, corespondents, date) not shown for unread messages

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by mortalhero

mortalhero
mortalhero
more options

All messages appear normally except for unread messages. Message information (Subject, corespondents, date) is not shown for unread messages. When I click on an unread message, the invisible information appears as normal.

All messages appear normally except for unread messages. Message information (Subject, corespondents, date) is not shown for unread messages. When I click on an unread message, the invisible information appears as normal.
Attached screenshots

Chosen solution

To test for a broken layout, launch in safe mode (hold Shift when starting TB). Any difference?

Read this answer in context 👍 1

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try right clicking the folder, selecting properties and then the repair button. This rebuilds the index used to populate those mail lists.

mortalhero
mortalhero Question owner
more options

Thanks. Yea, tried that. It didn't do anything.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

To test for a broken layout, launch in safe mode (hold Shift when starting TB). Any difference?

mortalhero
mortalhero Question owner
more options

Thanks. I Disabled add-ons and reset toolbars and controls. Then I continued to Safe Mode. Now it appears fixed. The Subject now appears normally. I also noticed a change in the Background image whereas it changed to a generic Windows Background. Sometime when I installed TB, I remember changing the background image to a dark TB style image. I restarted again using Disable add-ons and Reset toolbars and controls, and clicked on Make Changes and Restart. Dark background appeared again. Now I'll wait and see what happens when I get a new message.

mortalhero
mortalhero Question owner
more options

Everything appears OK now. Thank you all!