We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browsing

  • 6 replies
  • 1 has this problem
  • 9 views
  • Last reply by CyberVivek

more options

When I try to use search terms in Firefox it redirects me to an insecure website URL with an error message. I do not have any plugins installed, but there is this robot symbol next to my search bar.

When I try to use search terms in Firefox it redirects me to an insecure website URL with an error message. I do not have any plugins installed, but there is this robot symbol next to my search bar.
Attached screenshots

Chosen solution

Are you sure you don't have any add-ons installed? This is not a native Firefox icon, try to reinstall the browser and let us know if it helps.

Read this answer in context 👍 0

All Replies (6)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Can you provide an example of what you searched for, and where you ended up?

more options

FredMcD said

Please explain the problem in detail. What happens? What is/are the exact error message(s) ? Can you provide an example of what you searched for, and where you ended up?

When I search up a term (such as "water") Firefox sends me to this URL https://24infonews.live/trk/tlp.php?channel=1400&q=water. However, Firefox flags this website as insecure. Upon clicking "accept risk and continue", the website is just a 404 error. Also this only happens when I use google. If I were to use a search engine such as Bing or DuckDuckGo the search bar works perfectly fine. However I want to continue to use google as my search engine.

Modified by notu1512

more options

FredMcD said

Please explain the problem in detail. What happens? What is/are the exact error message(s) ? Can you provide an example of what you searched for, and where you ended up?

When I search a term such as water Firefox redirects me to the URL https://24infonews.live/trk/tlp.php?channel=1400&q=water. Firefox flags this URL as unsafe, but if I click "accept risks and continue" the website just says "404 not found".

more options

Chosen Solution

Are you sure you don't have any add-ons installed? This is not a native Firefox icon, try to reinstall the browser and let us know if it helps.

more options

CyberVivek said

Are you sure you don't have any add-ons installed? This is not a native Firefox icon, try to reinstall the browser and let us know if it helps.

Reinstalling worked! Thank you.

more options

notu1512 powiedział

CyberVivek said

Are you sure you don't have any add-ons installed? This is not a native Firefox icon, try to reinstall the browser and let us know if it helps.

Reinstalling worked! Thank you.

Great! Glad to help :)