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Thunderbird won't sync with Outlook email account

  • 1 reply
  • 0 have this problem
  • 10 views
  • Last reply by Stans

aweissberg
aweissberg
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I get asked for the password for tb_sync, I try to use the password for the email account and that fails. I don't know about any TB password. See image. Account works, just won't sync. I can log into the account directly from a web browser. TIA

I get asked for the password for tb_sync, I try to use the password for the email account and that fails. I don't know about any TB password. See image. Account works, just won't sync. I can log into the account directly from a web browser. TIA
Attached screenshots

All Replies (1)

Stans
Stans
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Your account password won't work with that dialog. Have you updated the TbSync and the Exchange AES provider add-on? Instead of that dialog asking for credentials, you should be getting a popup window asking you to sign in to your Outlook account.