This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to retrieve my old account ......

  • 1 reply
  • 0 have this problem
  • Last reply by Matt

more options

My old computer died and I'm setting up the new one, including my Thunderbird email. I'm in a catch-22. When I enter my email address as part of reactivating the account, I'm told a code will be sent to that address. But how am I supposed to retrieve the code if I can't get into the account to get the email? I don't get it ......

My old computer died and I'm setting up the new one, including my Thunderbird email. I'm in a catch-22. When I enter my email address as part of reactivating the account, I'm told a code will be sent to that address. But how am I supposed to retrieve the code if I can't get into the account to get the email? I don't get it ......

All Replies (1)

more options

Perhaps use your providers webmail to access the code.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.