This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync isn't moving preferences or bookmarks correctly, and is deleting bookmarks off my machine

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Nathan2055

more options

So, I got a new box, loaded Firefox on it and decided to move everything over with sync. I set it up on my old box and everything uploaded fine. On my new box, however, it downloaded my add-ons, my history, and just about everything except my preferences. That would be fine, however it also only loaded a few of my bookmarks, seemingly randomized their order, and even deleted a few. To make matters worse, it synced that data to my first box. Luckily, I have a backup on my first box containing the bookmarks, but I can't get it to load. What should I do?

So, I got a new box, loaded Firefox on it and decided to move everything over with sync. I set it up on my old box and everything uploaded fine. On my new box, however, it downloaded my add-ons, my history, and just about everything except my preferences. That would be fine, however it also only loaded a few of my bookmarks, seemingly randomized their order, and even deleted a few. To make matters worse, it synced that data to my first box. Luckily, I have a backup on my first box containing the bookmarks, but I can't get it to load. What should I do?

All Replies (4)

more options

Have you tried these how-to's?

Have you tried these how-to's?

Share bookmarks, tabs and more with your other computers http://mzl.la/Mcwe65

Recover lost or missing Bookmarks http://mzl.la/MsnLrN

Restore bookmarks from backup or move them to another computer http://mzl.la/LL8whH

more options

I will try to move the JSON over to the new box and see if I can sync it that way.

more options

Try to disconnect from Sync, quit Firefox, delete places.sqlite, restart Firefox, and re-set up Sync.

You can check for problems with the places.sqlite database file in the Firefox Profile Folder.

more options

What I believe I am going to do is try to recover the bookmarks on the other machine using the backup file I made and then try to repair the places.sqlite you mentioned.