This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Get Crash Reporter EVERY time I try to open Firefox. Installed latest version and disabled or deleted all add-ons. Still not working.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by Hypnotised

Hypnotised
Hypnotised
more options

Updated Firefox to latest version and disabled or deleted all add-ons. Still get Crash Reporter. Firefox DOES open in Safe Mode. Ran MalwareBytes, AVG and SuperAntiSpyware. No viruses. Restored Firefox to its Default State. Checked for missing files In windows using Windows System File Checker in Command Prompt. There are none. I am running Windows 7 Ultimate on a Dell XPS 400. Everything else on my system works fine except for Firefox. KEEP GETTING CRASH REPORTER! Frustrated now.

Updated Firefox to latest version and disabled or deleted all add-ons. Still get Crash Reporter. Firefox DOES open in Safe Mode. Ran MalwareBytes, AVG and SuperAntiSpyware. No viruses. Restored Firefox to its Default State. Checked for missing files In windows using Windows System File Checker in Command Prompt. There are none. I am running Windows 7 Ultimate on a Dell XPS 400. Everything else on my system works fine except for Firefox. KEEP GETTING CRASH REPORTER! Frustrated now.

Chosen solution

I was told in a reply on my post for this matter in Mozillazine [http://forums.mozillazine.org/viewtopic.php?f=38&t=2685611] that the Crash Report stated that a Windows Update had caused the crash. I went to the list of all my Windows Updates and deleted all updates from the date that this occurred (3/29) and restarted and my Firefox browser works again! I could not believe it! Thank you for your kindness and assistance in this matter. Regards.

Read this answer in context 👍 1

All Replies (3)

ideato
ideato
more options

Hello Hypnotised, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


thank you

Hypnotised
Hypnotised Question owner
more options

Thanks. I'll take any kind of practical help I can get at this point. I filed a crash report RIGHT BEFORE I did this so this first one is DEFINITELY ME.

[https://crash-stats.mozilla.com/repor.../bp-bae3319d-801e-4ca5-902a-2cc2d2130404] ID: bae3319d-801e-4ca5-902a-2cc2d2130404

[https://crash-stats.mozilla.com/repor.../bp-d927527a-622e-47f4-8fba-89aa22130404] ID: d927527a-622e-47f4-8fba-89aa22130404

[https://crash-stats.mozilla.com/repor.../7c47c3e6-e5e5-4eb1-af17-09ab32130331] ID: 7c47c3e6-e5e5-4eb1-af17-09ab32130331

[https://crash-stats.mozilla.com/repor.../bp-a7fe1588-1fcb-4da8-88b0-e963e2130330] ID: a7fe1588-1fcb-4da8-88b0-e963e2130330

[https://crash-stats.mozilla.com/repor.../bp-b73ffa4b-2bec-4d42-ae7d-f39492130330] ID: b73ffa4b-2bec-4d42-ae7d-f39492130330

Hypnotised
Hypnotised Question owner
more options

Chosen Solution

I was told in a reply on my post for this matter in Mozillazine [http://forums.mozillazine.org/viewtopic.php?f=38&t=2685611] that the Crash Report stated that a Windows Update had caused the crash. I went to the list of all my Windows Updates and deleted all updates from the date that this occurred (3/29) and restarted and my Firefox browser works again! I could not believe it! Thank you for your kindness and assistance in this matter. Regards.