This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't enter the password required to access my invsestment account.

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by andreallen

andreallen
andreallen
more options

I cannot place the cursor inside the box where I am required to enter my Computershare account password. Please tell me how to fix this problem. Thank you. -Andre Allen

I cannot place the cursor inside the box where I am required to enter my Computershare account password. Please tell me how to fix this problem. Thank you. -Andre Allen

Chosen solution

This was not a Firefox problem. I disabled the pop-up blocker and was able to enter the password.

Read this answer in context 👍 0

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Or it might be caused by Hardware Acceleration.

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do other input fields on this page work or is this the only that isn't working?

Can you reach this input field via (possibly multiple presses) the Tab key?

You can check out for a problem with the page code by right-clicking in this area and selecting "Inspect Element" to see what gets selected.
It is also possible that there is a JavaScript running on this page that isn't working properly and prevents clicking in that field.

andreallen
andreallen Question owner
more options

Chosen Solution

This was not a Firefox problem. I disabled the pop-up blocker and was able to enter the password.

andreallen
andreallen Question owner
more options

This was not a Firefox problem. i disabled the pop-up blocker and was able to enter my password. Thank you.